GDS Assurance - EM Senior

Job description

Who we are:

EY is a global leader in Assurance, Advisory, Tax, Transaction advisory services (TAS) and Knowledge services. Worldwide, our 200,000 people are united by our shared values and an unwavering commitment to quality. EY is committed to doing its part in building a better working world. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders.

About EY’s Global Delivery Services (“GDS”):

Global Delivery Services (GDS) consists of various service delivery centers from which our Client Service and Enablement Services teams operate to deliver strategic support to our EY member firms. Since 2001 EY has grown by over 100,000 people and seen tremendous change and globalization, and GDS has always grown, evolved and adapted along with EY itself.

GDS is one of EY’s greatest global assets with 22,000 smart, dedicated and incredibly responsive people in five countries around the world. It plays an important role in EY’s growth strategy by providing efficient and effective support to our service lines and enablement functions.

GDS spans all geographies, practices, services lines, sectors and competencies within EY to deliver deeply-integrated services that result in efficient and world-class solutions.

About GDS Assurance:

EY Global Delivery Services (GDS) Assurance practice supports global EY client-serving teams with their reviews across industry sectors, including financial services, manufacturing and technology, among others. Through the right multidisciplinary team of professionals with the sector knowledge and subject matter expertise, EY GDS Assurance enables EY client teams in over 30 countries to help world’s leading companies meet their assurance requirements.

Job Description:

 

To work as experience management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

Key responsibilities:

 

·  Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams
·  Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.
·  Proactively identify staffing challenges and provide customized scheduling solutions.
·  Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
·  Ensure resource schedules are timely and accurately updated on the scheduling tools.
·  Optimize resource utilization through effective scheduling strategies.
·  Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
·  Training and development of EM associates.
·  Identifying and prioritizing opportunities for process improvement/re-engineering.
·  Develop a strong business continuity framework for self and team.
·  Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.

 

Qualification/Experience:

 

·  Graduates with 3-4 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
·  Exposure of short term and long term resource planning would be an added advantage.
·  For internal movements within EY, Graduates with min 3-4 years of post-qualification experience with at least 2 years with EY.
·  Minimum rating on 3 in the last two appraisal cycles with no PIP/other performance challenges in the last 1 year.

 

Competencies/Skills:

 

·  Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
·  Quick decision making ability to accommodate real time staffing changes/requests.
·  Strong execution skills with focus on meeting timelines and delivering highest quality service.
·  Excellent verbal and written communication skills.
·  Strong working knowledge of MS Excel, Word and PowerPoint.
·  Excellent teaming and interpersonal skills.
·  Strong time management and analytical skills.
·  Stakeholder/client management experience.
·  At least 1 year of experience in supervising a team will be preferred.
·  Positive attitude and ability to excel under tight timelines.
·  Ability to identify staffing challenges and provide proactive solutions.