Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.
TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.
These services are delivered from our centers in Dalian, China; Kerala, Bangalore, and Trivandrum, India; Manila, Philippines and Wroclaw, Poland.
The TSS Associate is responsible for completing assigned HR functional transaction or workactivities for Recruitment Support in accordancewith the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.
Essential Functions of the Job:
Ø Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ø Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Ø Ensures all new process updates are incorporated while processing transactions
Ø Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Ø Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Ø Respondstoemailsand enquiresin a timely manner
Ø Prepares and contributes to reporting as directed
Ø Actively participates and completes the performance management and development plan activities
Ø Identifies potential areas for process improvementsandmakes recommendations toSupervisor
Ø Assists with GDS initiatives and other projects as assigned
Ø Ensures GDS organizational policies and processes are followed
Knowledge and Skills Requirements:
Ø Good communication, interpersonal skills and customer orientation; works effectively with others
Ø Command of spoken and written English
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Ø Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Ø Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Ø Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Ø Good keyboarding and data entry skills
Ø Working knowledge offirm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
Ø Flexibilityin working hours to accommodate multiple time zones as needed.
Ø May need to work extra hours in case of special customer requirements
Ø Bachelors degree or above from a commercial, business or HR related discipline.
0 - 2+ years work experience preferred including prior Shared Services/BPO and/or HR Operations experience