Talent Services_HR Contact Center_Associate

Job description

As a Team member in the Talent Services Core HR – Contact Centre team you will be responsible to support employee inquiries.

 

Client responsibilities

·  Attends to employees inquiries as assigned (including inquiries or requests via telephone, chat or email) in accordance with established policies and procedures
·  Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
·  Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
·  Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
·  Work on other HR operational support activities.
·  Completing all assignments & ensuring quality keeping the timeliness.
·  Identifies potential areas for process improvements and makes recommendations to Supervisor

People responsibilities

·  Contribute individually, being a role model to others
·  Coach and mentor junior peers when called upon to do so
·  Understand and follow workplace policies and procedures

Skills Requirements 

·  Graduate/Postgraduate in any discipline
·  0 - 2 yrs experience preferably in an HR Contact Centre/HR Helpdesk/ Call center experience
·  Should be Proficient in MS office suite (MS Excel) & Analytical skills  
·  Strong communication skills
·  High attention to detail, clarity  
·  Client serving mind set
·  Hard working, be able to stay focused when doing repetitive work, and remain calm during challenging assignments. 
·  Experience with HR Contact Centre shared services would be an added advantage