SharePoint Application Support
Buenos Aires, Argentina
Job description
Job purpose:
· Providing support on EY SharePoint applications; EY OneSpace, EY KeySpace and EY Interact.
· Setting up SharePoint sites for EY client engagements.
· Setting up workspaces for different client engagement roles with specific levels of accesses.
· User management, enrollment and site administration.
· Answering functional query from client or user or EY user on behalf of client user.
· Incident escalation to respective team either on behalf of client or user
· Answering user queries in a timely manner to ensure SLAs are met.
· Escalation of change request and defects to respective team or contact on behalf of client, team or user
· Logging of calls, requests and incidents, within Service Now
· Building good knowledge of internal business processes and to offer guidance to drive efficiencies.
Skill requirements:
· 1-2 years of total work experience preferably in to IT production support on IT tools and applications.
· Bachelors or Master’s degree, in any discipline with strong affinity towards IT tools and applications.
· Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
· Good exposure to tools and technology platforms.
· Prior experience of working in ticketing tools.
· MS Office suite (moderate to expert level) – word, excel, power point.
· Able to provide functional support in a timely manner and respond to critical usage requests from the business
· Experience in working in a multi-cultural and team environment.
Personal Skills/Experiences:
· Have excellent communication skills - both written and oral.
· Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.
· Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
· Demonstrate strong interpersonal and analytical skills.
· Demonstrate an eye for detail.
· Be flexible and willing to adjust responsibilities to align with developing business needs.
· Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.
Shift: Monday to Friday 9-6PM
Location: Microcentro
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people