Offers “Ernst & Young”

Expires soon Ernst & Young

Senior Associate,Executive Assistant Support

  • Taguig (Taguig)
  • Accounting / Management control

Job description



Essential Requirements of the Role: 
Overview 

•The primary responsibility of this position is to work in a team environment to oversee and ensure the 
effective delivery of high quality remote Executive Assistant(EA) support to identified/allocated 
executives, within the boundsof agreed and documented service levels as regards scope, quality, and 
timeliness. The Senior Associate will have responsibility for the effective delivery of EA support by the 
team individual team members including, but not limited to, the following core EA tasks: 

§Meetings, Events, and Diary Management — manage internal and external appointments,client 
meetings, events, video-conferences, and online meetings inclusive of both ‘Outlook’ calendar logistics 

and the coordination of all associated facilities, equipment, catering, agendas, and the associated 
liaison with internal and external attendees and their respective EAs 

§Travel Management – workingwith the relevant travel provider’ tools and services, manage all aspects 
of travel as required/directedby each executive, including booking and approvals, passport and visas, 
costs and itineraries (all per EY policy) 

§Email Management — screening, actioning, alerting, filing, and deletion of email correspondence as 
required/directed by each executive 

§Client Relationship Management – coordinating client visits, events, mailing lists and marketing data; 
establishing and  maintaining relationships with relevant clients and their respective EAs as required/directed by each 
executive 

§CRM System Management – supporting executives with pipeline management, opportunity 
administration and reporting, and contact and activity administration within the CRM/Interaction 

systems (per EY and service line policy) 

§Expense Management – collation and processing of all reimbursable expenses on behalf of allocated 

executives, reconciliation, and provision of required information

§Timesheets – collate and enter weekly timesheet information as required/directed by each executive 

§Other general administrative support — as required/directed by each executive, including(but not 
limited to) recording meetingminutes and actions, maintaining project information, recording 
learning/CPE hours, EY tool support and administration, data capture, processing and administration 
of business information, transcription of recorded meetings, ad-hoc service line specific tasks etc. 

Essential Background/Skill Requirements 

•Experience in people and performance management/supervision/coaching/mentoring 

•Strong organizational skills including resource and workflow management 

•Solid understanding of professional services including core processes and common systems 

•Strong customer service and stakeholder management skills 

•Able to independently manage the functioning and day-to-day operations of an EA team 

•Managing service delivery to a specified service level agreement 

•Conduct quality audits on select samples, provide team members with appropriate feedback on 

performance, capture and record audit findings and feedback for improvement 
•Supervisor level reviews for critical deliverables 

•Delivery of up-skilling/mentoring initiatives for the team 

Essential Requirements of theRole: 
Overview 

•The primary responsibility of this position is to work in a team environment to oversee and ensure the 
effective delivery of high quality remote Executive Assistant(EA) support to identified/allocated 
executives, within the boundsof agreed and documented service levels as regards scope, quality, and 
timeliness. The Senior Associate will have responsibility for the effective delivery of EA support by the 
team individual team members including, but not limited to, the following core EA tasks: 

§Meetings, Events, and Diary Management — manage internal and external appointments,client 
meetings, events, video-conferences, and online meetings inclusive of both ‘Outlook’ calendar logistics 

and the coordination of all associated facilities, equipment, catering, agendas, and the associated 
liaison with internal and external attendees and their respective EAs 

§Travel Management – workingwith the relevant travel provider’ tools and services, manage all aspects 
of travel as required/directedby each executive, including booking and approvals, passport and visas, 
costs and itineraries (all per EY policy) 

§Email Management — screening, actioning, alerting, filing, and deletion of email correspondence as 
required/directed by each executive 

§Client Relationship Management – coordinating client visits, events, mailing lists and marketing data; 
establishing and  maintaining relationships with relevant clients and their respective EAs as required/directed by each 
executive 

§CRM System Management – supporting executives with pipeline management, opportunity 
administration and reporting, and contact and activity administration within the CRM/Interaction 

systems (per EY and service line policy) 

§Expense Management – collation and processing of all reimbursable expenses on behalf of allocated 

executives, reconciliation, and provision of required information

§Timesheets – collate and enter weekly timesheet information as required/directed by each executive 

§Other general administrative support — as required/directed by each executive, including(but not 
limited to) recording meetingminutes and actions, maintaining project information, recording 
learning/CPE hours, EY tool support and administration, data capture, processing and administration 
of business information, transcription of recorded meetings, ad-hoc service line specific tasks etc. 

Essential Background/Skill Requirements 

•Experience in people and performance management/supervision/coaching/mentoring 

•Strong organizational skills including resource and workflow management 

•Solid understanding of professional services including core processes and common systems 

•Strong customer service and stakeholder management skills 

•Able to independently manage the functioning and day-to-day operations of an EA team 

•Managing service delivery to a specified service level agreement 

•Conduct quality audits on select samples, provide team members with appropriate feedback on 

performance, capture and record audit findings and feedback for improvement 
•Supervisor level reviews for critical deliverables 

•Delivery of up-skilling/mentoring initiatives for the team 

Make every future a success.
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