Senior Associate,Executive Assistant Support
Taguig (Taguig) Accounting / Management control
Job description
Essential Requirements of the Role:
Overview
•The primary responsibility of this position is to work in a team environment to oversee and ensure the
effective delivery of high quality remote Executive Assistant(EA) support to identified/allocated
executives, within the boundsof agreed and documented service levels as regards scope, quality, and
timeliness. The Senior Associate will have responsibility for the effective delivery of EA support by the
team individual team members including, but not limited to, the following core EA tasks:
§Meetings, Events, and Diary Management — manage internal and external appointments,client
meetings, events, video-conferences, and online meetings inclusive of both ‘Outlook’ calendar logistics
and the coordination of all associated facilities, equipment, catering, agendas, and the associated
liaison with internal and external attendees and their respective EAs
§Travel Management – workingwith the relevant travel provider’ tools and services, manage all aspects
of travel as required/directedby each executive, including booking and approvals, passport and visas,
costs and itineraries (all per EY policy)
§Email Management — screening, actioning, alerting, filing, and deletion of email correspondence as
required/directed by each executive
§Client Relationship Management – coordinating client visits, events, mailing lists and marketing data;
establishing and maintaining relationships with relevant clients and their respective EAs as required/directed by each
executive
§CRM System Management – supporting executives with pipeline management, opportunity
administration and reporting, and contact and activity administration within the CRM/Interaction
systems (per EY and service line policy)
§Expense Management – collation and processing of all reimbursable expenses on behalf of allocated
executives, reconciliation, and provision of required information
§Timesheets – collate and enter weekly timesheet information as required/directed by each executive
§Other general administrative support — as required/directed by each executive, including(but not
limited to) recording meetingminutes and actions, maintaining project information, recording
learning/CPE hours, EY tool support and administration, data capture, processing and administration
of business information, transcription of recorded meetings, ad-hoc service line specific tasks etc.
Essential Background/Skill Requirements
•Experience in people and performance management/supervision/coaching/mentoring
•Strong organizational skills including resource and workflow management
•Solid understanding of professional services including core processes and common systems
•Strong customer service and stakeholder management skills
•Able to independently manage the functioning and day-to-day operations of an EA team
•Managing service delivery to a specified service level agreement
•Conduct quality audits on select samples, provide team members with appropriate feedback on
performance, capture and record audit findings and feedback for improvement
•Supervisor level reviews for critical deliverables
•Delivery of up-skilling/mentoring initiatives for the team
Essential Requirements of theRole:
Overview
•The primary responsibility of this position is to work in a team environment to oversee and ensure the
effective delivery of high quality remote Executive Assistant(EA) support to identified/allocated
executives, within the boundsof agreed and documented service levels as regards scope, quality, and
timeliness. The Senior Associate will have responsibility for the effective delivery of EA support by the
team individual team members including, but not limited to, the following core EA tasks:
§Meetings, Events, and Diary Management — manage internal and external appointments,client
meetings, events, video-conferences, and online meetings inclusive of both ‘Outlook’ calendar logistics
and the coordination of all associated facilities, equipment, catering, agendas, and the associated
liaison with internal and external attendees and their respective EAs
§Travel Management – workingwith the relevant travel provider’ tools and services, manage all aspects
of travel as required/directedby each executive, including booking and approvals, passport and visas,
costs and itineraries (all per EY policy)
§Email Management — screening, actioning, alerting, filing, and deletion of email correspondence as
required/directed by each executive
§Client Relationship Management – coordinating client visits, events, mailing lists and marketing data;
establishing and maintaining relationships with relevant clients and their respective EAs as required/directed by each
executive
§CRM System Management – supporting executives with pipeline management, opportunity
administration and reporting, and contact and activity administration within the CRM/Interaction
systems (per EY and service line policy)
§Expense Management – collation and processing of all reimbursable expenses on behalf of allocated
executives, reconciliation, and provision of required information
§Timesheets – collate and enter weekly timesheet information as required/directed by each executive
§Other general administrative support — as required/directed by each executive, including(but not
limited to) recording meetingminutes and actions, maintaining project information, recording
learning/CPE hours, EY tool support and administration, data capture, processing and administration
of business information, transcription of recorded meetings, ad-hoc service line specific tasks etc.
Essential Background/Skill Requirements
•Experience in people and performance management/supervision/coaching/mentoring
•Strong organizational skills including resource and workflow management
•Solid understanding of professional services including core processes and common systems
•Strong customer service and stakeholder management skills
•Able to independently manage the functioning and day-to-day operations of an EA team
•Managing service delivery to a specified service level agreement
•Conduct quality audits on select samples, provide team members with appropriate feedback on
performance, capture and record audit findings and feedback for improvement
•Supervisor level reviews for critical deliverables
•Delivery of up-skilling/mentoring initiatives for the team