Perimeter Security Specialist - EY Global Delivery Services

Job description

Perimeter Security Specialist – Senior Associate

The opportunity

The Perimeter Security Specialist for Security Operations Services (SOS) provides a level of advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting Information Technology (IT) global perimeter security infrastructure.  The role responds to internal and external security threats or unauthorized access intrusions to the infrastructure that are identified via IT staff and end-user incidents including Firewall, the Demilitarized Zone (DMZ) or perimeter network, Proxy, 3 rd party connectivity and remote access intrusions. The role performs restorative and maintenance actions with perimeter infrastructure connectivity intrusions using basic troubleshooting to more advanced technical skills and actions.  The role additionally assists, as part of a team of skilled technicians, in technical implementation support tasks and activities for network security improvements in response to specific EY identified threats or to align the perimeter network to industry standards. The role maintains accurate information and data within the incident logging system (ServiceNow) and operates according to EY’s policies and standards

Your key responsibilities

·  Provides a level of advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting EY’s global perimeter security infrastructure environment including Firewall, the Demilitarized Zone (DMZ) or perimeter network, Proxy, 3 rd party connectivity and remote access against internal and external network security threats or unauthorized access intrusions identified via IT staff and end-user incidents escalated from the GO Service Desk.
·  Recognizes and applies the prescribed methodology within such industry frameworks as Information Technology Infrastructure Library (ITIL) to identify basic and advanced problems with network security threats or unauthorized user access conditions referred to SOS by Information Technology (IT) teams such as the GO Service Desk.
·  Performs restorative and maintenance actions remotely using troubleshooting and technical skills that may be advanced in nature to perform triage, analysis, response and remediation for infrastructure breaches. 
·  Determines activities with network services, software systems engineering and/or application development in which security issues require escalation to other teams.  Can work, as needed, in collaboration with those individuals who have specific network security technical knowledge. 
·  Assists, as part of a team of skilled technicians, in technical implementation support tasks and activities for network security improvements in response to specific EY identified threats or to align the perimeter network to industry standards.   
·  Identifies, analyzes and escalates noted patterns in incidents associated with EY authorized or proprietary technology devices (e.g., PCs, etc.) as well as with perimeter infrastructure connectivity intrusions to isolate a specific cause or recognize trends as a prevention of future re-occurrence utilizing reports and metrics generated from the ServiceNow application.
·  Acts as a mentor or trainer to junior members of staff on tasks or activities that require specific guidance.  Coaches aligned individuals in best practices to guide their success.

Skills and attributes for success

·  Well defined analytical skills to conduct effective issue analysis so that key issues are properly identified, and effective solutions are provided.  Uses analytics to identify issues for solution as well as escalation for infrastructure issues and breaches that have wider impact.  
·  Working knowledge ofInformation Technology Infrastructure Library (ITIL) to identify industry standards and procedures for Incident, Problem, Change and Knowledge as required by the role’s remit. 
·  Takes an active role in building and advancing knowledge of EY’s global data protection policies and compliance directives with specific focus on the perimeter protection infrastructure environment including Firewall, the DMZ or perimeter network, 3 rd party connectivity and remote access.  
·  Solid familiarity of EY’s businesses supported within the location to recognize the impact of perimeter infrastructure technology issues that are restricted to a specific business unit or may be global in nature and to engage and participate with confidence on escalating issues that are impacting a particular desktop, business or location as well as those that have wider impact. 
·  Strong advanced interpersonal skills to adapt personal communication styles to the style of others,to engage, as a thought leader, with all levels of the organization, staying calm under pressure and to maintain the credibility the business has in SOS technical support.
·  Advanced knowledge in current and future features of aligned technology to the role’s remit including but not limited to:
·  Malware protection software and applications including Check Point SecurePlatform (a Check Point Linux distribution based on Red Hat Enterprise Linux, also known as SPLAT), and Firewall/VPN appliances with Check Point on firewall environments, Blue Coat proxy appliances including malware scanning and Uniform Resource Locator (URL) filtering environments.
·  Security devices and tools including CheckPoint Secure Web Gateway appliance based URL and anti-virus (AV) filtering.
·  Transmission Control Protocol/Internet Protocol (TCP/IP) including packet analysis.
·  Comprehensive Gateway Security or similar remote access technologies.
·  IT service management tool, ServiceNow, to record incidents and remediation as well as guide others in features and functions.

To qualify for the role you must have

Education:

Bachelor's degree in computer related field or equivalent work experience.

Experience:

Approximately 3-5 years of experience in network security.

Certification Requirements :

·  Check Point Certified Security Expert (CCSE) (preferred)
·  Blue Coat Certified Proxy Administrator (BCCPA) (preferred)

Ideally, you’ll also have

·  Cisco Certified Network Associate (CCNA)
·  Information Technology Infrastructure Library (ITIL v2 or v3 Foundations training)

What we look for

The role requires advanced analytical skills to probe for understanding and addressing as appropriate both common and more complex IT staff and end-user incidents escalated from the GO Service Desk.  The role is expected to make sound decisions to address infrastructure intrusions such as Firewall and Proxy in guiding resolution of functionality issues that may affect portions of or entire business units.  The role needs to drive the priority and time management of their own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

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EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.