Operations Administrator - Scheduler - 1 year Project Based

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

HR Services is a global team established within EY Business Enablement Shared Services that is organized under common leadership and a new operating model. Join our HR Services team and you will be responsible for HR processes, transactions and technology across our global organization. Our mission in HR Services is to deliver world class processes enabled by globally consistent technology.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:
·  The Operations Administrator processes and/or reviews transactions of a Human Resources (HR) nature in accordance with the established policies and procedures within the EY Shared Services Center with direct supervision. 
·  Key Responsibilities:
·  Performs duties and responsibilities with direct supervision in accordance with established policies and procedures
·  Processes and/or reviews transactions of a Human Resources nature for accuracy and completeness.  Escalates issues as needed.
·  Performs reconciliation and balancing of HR transactions
·  Contacts field members of the Americas People Team (APT), other EY personnel and external parties regarding processing issues as appropriate
·  Prepares and contributes to reporting as directed
·  Assists with special projects as requested
·  Meets production volume and quality standards as outlined by department management

Analytical/Decision Making Responsibilities:

·  Responds to customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution.
·  Uses good judgment in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers to leadership

Supervision Responsibilities:
Performs duties and responsibilities with direct supervision in accordance with policies and procedures

Knowledge, Skills, and experience requirements:

·  Ability to research, analyze, interpret, and document transactions and issues with supervision, following standard HRSSC procedures.
·  Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within department guidelines; Identifies and resolves issues that impact the delivery of quality service.
·  Effective verbal and written communication skills
·  Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job.
·  Works effectively with others within the HRSSC, field APT, other EY personnel and external parties
·  Proficient with Firm standard technology including Windows, Excel, Word, Lotus Notes, Intranet, and other APT related applications

Other Requirements:
Working hours, flexible work arrangements and time off  may be limited during specific times due to business demands. All overtime must be approved in advance. 

Experience:
Approximately 1-3 years of experience

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.