GDS Tax - GCR Advanced Associate

Job description

Global Compliance and Reporting is an integrated suite of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by: 

a)       Taking care of the complexity of regulatory affairs across multiple jurisdictions

b)       Centrally managing the global compliance and reporting activities 

c)       Controlling the cost of managing compliance across various countries 

 

Each client is referred to as an engagement and the GCS team is responsible forensuring the delivery as per the service level agreements. Globally, tax and accounts preparation activities are conductedmostly in the local  countries and hence requires a wide network of EY professionals to work together to deliver to theclient 
expectations. A central team (GCS) works with this global network of EY professionals to ensure client’s 
compliance and reporting obligations across the globe are met on time. The GCS team project manages the 
engagement and together with the client facing teams in Americas, EMEIA and APAC forms the service 
managementoffice for the client.

Job purpose : 
· 
Handle a portfolio of GCR clients and a team of analysts 

· 
Act as the first point of escalation relating to quality and service delivery 

· 
Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently 

·  Understand client requirements and ensure engagement processes meet requirements 
· 
Identify pain areas in the processes and create enablers to overcome process issues 

· 
Apply project management concepts to manage engagement delivery 

·  Monitor and flag engagement and people issues to local and engagement leadership 
· 
Identify service delivery and process gaps which can be fixed to improve service delivery 

· 
Consult with offshore teams on best practices for engagement set up and management 

·  Responsible for the customer satisfaction scores of the portfolio People aspects: 
· 
Act as the SPOC for the respective client facing teams 

· 
Manage service delivery expectations for your engagement portfolio 

·  Develop engagement management knowledge of individuals working on your portfolio 
· 
Conduct trainings on client and engagement management concepts to wider teams 

·  Network with off-shore teams to create and maintain good relationship 
· 
Review engagement deliverables and coach staff members on best practices 

· 
Identify training gaps for self and team and work with leadership to bridge gaps 

Technical skills requirements: 
·  We are looking for candidates with the following: 
· 
2 to 4 years of total work experience 

· 
Understanding of backend financial processes of a company 

·  Bachelors or Master’s degree, preferably Commerce or Business management 
· 
Experience in working in a multi-cultural and team environment

Youwill need to:
·  Have excellent interpersonal and communication skills - both written and oral 
·  Demonstrated team management and coaching capabilities 
· 
Demonstrate strong organizational skills and structured thinking abilities 

· 
Demonstrate strong analytical and project management skills 

· 
Demonstrate an eye for detail 

· 
Ability to work in ambiguous situations 

·  Be proficient in Word/PowerPoint/Excel - working knowledge of MS office