GDS EY Technology - Identity Provisioning Analyst

Job description

Identity & Access Management – Infosec

Identity and access management provides generally services globally to all countries. Identity and access management (IAM) is the process used in businesses and organizations to grant or deny employees and others authorization to secure systems. IAM is an integration of work flow systems that involves organizational think tanks who analyze and make security systems work effectively. Policies, procedures, protocols and processes are all linked to IAM. Identity and security applications are also important considerations. IAM verifies user access requests and either grants or denies permission to protected company materials. It also deals with various administrative functions including password problems and helps oversees employee identity management. Standards and applications of IAM include the maintenance of user life cycles, various application accesses and singular logons.

The opportunity

The IAM Identity Provisioning Analyst provides the proper execution of requests for more advanced desktop or network security access  in accordance with EY’s compliance policies.  This role applies moderate technical knowledge effectively to execute restorative activities that support the secure management of digital identities and associated access control functions including those that are more complex or wide reaching in nature. The role maintains proper adherence to the terms of the Service Level Agreements (SLA) and Operational Level Agreements (OLAs) as well as the specific directives guiding an end user’s security clearance.The role executes entitlement and connectivity requests within the appropriate timeframe and directives of the IAM remit.The role records and maintains all proper aligned activities within the IT central repository known as the Active Directory and other applications within the Identity & Access  operations environment. The role is an individual contributor but may be asked to provide training and mentoring to the more junior members of the team as needed.  

Your key responsibilities

·  Acts as second/third tier technical support for customer account inquiries in effectively resolving or escalating incidents and inquiries related to access or account management services support across multiple environments and technology platforms.  
·  Conducts operation-level troubleshooting activities to identify and implement efficient incident resolution action that minimizes end user and/or system downtime.
·  Complete proper root cause analysis to identify, confirm and address recurring incidents/problems to improve IAM processes or prevent future occurrence of end user access issues.
·  Utilizes security principles as appropriate for IAM support activities.
·  Ready to work on flexible shift and timings.

Skills and attributes for success

·  Exhibit solid advanced interpersonal skills to deals effectively with individual, group, or situational conflicts through direct interaction with end users.  
·  Basic consultative skill to effectively questioning and conduct core issue analysis, select and apply appropriate standards, methods, tools and applications to independently resolve complex incidents and problems.
·  Driving the priority and time management of own efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.
·  Making general decisions without guidance and direction in problem solving based upon a solid knowledge of the IAM functions, processes and procedures.
·  Ability to make sound decisions in addressing end-user’s access and other security related issues and to recommend improvements to address security issues or gaps.  
·  Time management skills to prioritize workload and work through assignments and activities with efficiency and minimal supervision. 
·  Able to support peers within IT teams in collaborative activities as well as effectively support training and mentoring assignments to IAM Administrators and others as needed.
·  Advanced knowledge of EY’s desktop environment (PC applications, standard software, mobile devices, Telephony, network, servers and general connectivity) as well as security access functions.
·  Advanced knowledge on Microsoft Active Directory (Windows 2008/2012 Directory Services), SailPoint, Oracle Identity Manager (OIM), RSA and other multifactor authentication technologies be added advantage. Technologies related to user/group provisioning to effectively provide for core user identity management.
·  Basic knowledge on Azure AD, Forefront Identity Management (FIM) / Microsoft Identity Manager (MIM), Active Directory Federation Services (ADFS), SAML, web Single Sign-on (SSO) will be an added advantage. 
·  Strong oral and written communication skills in the English language to work effectively with end users and IT peers.  

To qualify for the role, you must have

·  Bachelor’s degree in Computer Science or a related discipline, or equivalent work experience. 
·  Any professional certifications like ITIL , MCITP will be an added advantage. 
·  Approximately 3-5 years of security administration experience in support of IT products or security administration and working knowledge of large IT organization operations.

Ideally, you’ll also have

·  Ability to effectively work with customers and management personnel on all levels, business areas and across cultures.
·  Knowledge of latest trends in information security, procedures, methodologies, and best practices will be added advantage.

What we look for

·  A high degree of independence. 
·  Ability to grasp new security concepts quickly and be able to convey these in simple terms, using relevant and meaningful language within the group or during presentations to both technical and non-technical resources

What working at EY offers 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to be an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.