Employee Service Coordinator ( Associate Level ) Based in Birmingham

Job description

HR Services provides the most effective and efficient solution for Talent’s strategic and operational needs. We leverage our global strength and scalability to drive the HR-related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success.  HR Services offers key services to EY’s Talent teams (global, area, region and country) within the businesses.

 

Talent Shared Services Delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centres.

Purpose:

 
Efficient and effective processing of HR administration within specified procedural and service guidelines supporting all activities relating to employment with EY, and during the leaving process.

 

 

Qualifications & skills you’ll need as an Employee Coordinator:

 

•Previous administration ideally within a service delivery and team environment
•Attention to detail and focused upon accuracy and quality
•Able to work to and enhance prescribed HR procedures
•Knowledge of operational HR systems
•Qualified to GCSE level or equivalent

 

 

Responsibilities as an Employee Coordinator will include:

 

•Deliver excellent service in line with HR processes and ensure service level agreements are achieved.
•Process all administration relating to events affecting employment during service including the production of internal communications and updating of HR systems.
•Process all administration relating to the ending of employment including production of internal communications, processing of final payments and managing any debts.
•Carry out all employment validations and providing written confirmation to third parties, as appropriate.
•Produce clear and concise written communication to employees to support all HR processes.
•Action housekeeping and other related reports.
•Conclude or re-direct queries initiated in the EY Help HR team that require further administration/transactions.  Ensure satisfactory closure of issues that develop into cases and ensure any learning is taken on board.
•Liaise with the Payroll & Benefits team to ensure consistency of processing and eradication of errors.
Maintain an up to date knowledge of current EY policy and process developments.
•Ensure compliance with the firms’ policies, best HR practice and employment legislation at all times.
•Regularly support the continuous improvement initiative.

Typical daily activities:

 

• Accurate and speedy processing of HR requests in accordance with agreed key performance indicators.
•Co-ordination of all information for the accurate and timely processing of all HR activity ensuring payments and employee records are accurate.
•Consideration of requests in accordance with the firm’ policies.  Re-directing inappropriate requests and/or obtaining sanction for non-standard solutions.
•Dealing with payroll queries generated via the payroll audit reports.
•Action weekly housekeeping reports to ensure accuracy of data on systems and to take appropriate actions identified within reports.
•Development of professional working relationships with HR Business Consultants and key operational customers.
•Satisfactory conclusion of EY Help HR referrals within the prescribed timescale.
•Committing to own personal development plan and completion of appropriate learning and development activities to ensure capability and skills are current.
•Identification of process issues and problems to Manager or Team Leader to ensure continuous improvement within the Talent Shared Services.
•Contribute to wider Talent Shared Services and HR projects and initiatives.

 

Who we are:

 

 
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.