Digital Knowledge Platforms - Product Manager

Job description

Job Summary:

The Digital Knowledge Platforms Product Manager is responsible for the overall management of one or more technology solutions for EY Knowledge. In particular this position is expected to manage the solutions in line with the EY Knowledge strategy, ensure that solutions fit consistently within the integrated suite of technology enablers, as appropriate, that the solutions operate as designed and are of high quality. This position is also responsible for the successful deployment of these solutions.

Supporting the domain Knowledge Leader and Knowledge Managers, this position provides support on technology for the application sponsor.

This position will also initiate, plan, and execute simple projects and be an active participant on project teams (virtual, matrix).

Essential Functions of the Job:

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Work closely and collaboratively with domain Knowledge Leaders and domain stakeholders to support  solution strategy

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Apply principles and concepts to a wide range of work in a moderately complex functional area; duties are varied in scope and require a broad knowledge base to perform. 

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Perform with a good understanding of the product’s full range of functionality and a working familiarity with technology tools and services.

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Identify ambiguities with reported problems and proactively prescribe solutions to the issues.

Recommend courses of action:

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Provide detailed review of development solutions and schedules; review and test product upgrades prior to being placed in production environment.

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Acts as a project manager for small projects, demonstrate understanding of scope, schedule and planning.

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Contribute to capture of formal business requirements and activities that secure executive support and funding

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Manage application-related projects for the product family supported

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Design and develop new / enhance current solution


Conduct test planning and execute UAT / pre-production testing

Coordinate business readiness activities

Plan measurement and analytics outputs

·  Deploy solution
·  Conduct post-production validation
·  Monitor innovative trends and external market changes
·  Tune, test, and reconfigure solution
·  Research industry best practices, vendors, and assess competitive positioning

Analytical/Decision Making Responsibilities:

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Adheres to all firm policies, guidelines and standards in relation to responsible use of collaboration platforms and solution configuration

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Understands the firm’s go-to-market strategy and service delivery models, how core business services support the business, and how knowledge enables exceptional client service and high performing teams.

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Understands EY Vision 2020 and Knowledge Transformation, and ensures key digital knowledge platform strategies are aligned to them. 

Knowledge and Skills Requirements:

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Understanding of search related technology, tools, products and services, maintenance and sustenance processes.

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Project and product management skills. .

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Ability to learn new things quickly, to thrive on change and to strive for continuous improvement.

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Good teamwork and mentoring skills

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Good sense of operational efficiency, judgment, tact, and decision-making ability.

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Developing executive presence to influence  executives throughout EY

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Good written and verbal communication and presentation skills

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Understanding of the business and demonstrated commercial acumen using commercial language that presents knowledge activities in the context of business objectives

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Ability to demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional demeanor

Supervision Responsibilities:

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Able to complete simple projects  and meet deadlines in a fast-paced environment

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Receives moderate supervision from function leaders;

Other Requirements:

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Travel may be required from time to time to complete assignments

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Flexibility in working hours to accommodate workload and multiple time zones as needed

Job Requirements:

Education:

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Bachelor’s degree or equivalent experience

Experience:

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3 – 5  years’ experience in related field

Certification Requirements:

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Project management certification desirable