Contract Staff for CE Award Team

Job description

Talent Shared Services (TSS) team delivers consistent, high-quality and operationally-efficient HR transactional services to EY through a globally efficient and effective network of GDS centres. It is a key component of the Global Talent Operating Model that is being implemented to support Vision 2020.

Learning Admin function is a part of the broader Talent Shared Services (TSS) and is primarily focussed towards managing End to End Learning administration for the Talent team to deliver the training in all areas across EY.

Applications Used: SuccessFactors (Learning Management System), EYLeads, Service-Now

Shift: Flex Time

Responsibilities

Execution

 

· 
Creating and managing Learning courses in SuccessFactors/EY Leads, based on the request received from the regional Talent Team

· 
Creating and managing Scheduled Offering (Class), with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the regional Talent Team

· 
Roster Management: Managing the Registration/Cancellation for the Scheduled Offering’s (Classes).

· 
Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...)

· 
Preparing and providing Onsite Documents which is required for the training (Rosters/Attendance sheet, Name Tag’s, Table Tents)

· 
Place order with Vendors for the Leader, Participant Course Materials & Gifts/Prize and ensure timely delivery by coordinating with Vendor contact and regional Talent team

· 
Triggering feedback survey for the classes completed

· 
Processing the Completion/Awarding credit for the Learners attending the Scheduled Offering (Class) based on the allocated hours of the session

· 
Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants

· 
Providing standard Learning Reports based on the request received

· 
Handling the Learning related queries received through Service-Now

· 
Liaise between the Learner and the Talent team

· 
Establish clear understanding of the EY Learning process flow and related activities

· 
Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately

· 
Strict adherence to the defined Service Level Agreements (SLAs)

· 
Ensure quality compliance as per the defined standard Global process model

· 
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

· 
Responds to emails and enquires in a timely manner  

· 
Prepares and contributes to reporting as directed  

· 
Assists with GDS initiatives and other projects as assigned  

· 
Ensures GDS organizational policies and processes are followed

Operations

· 
Actively participates and completes the performance management and development plan activities  

· 
Identifies potential areas for process improvements and makes recommendations to Senior and Supervisor roles

· 
Ensure there are no deviations from the agreed process – raise change requests wherever required upon getting confirmation from the Supervisor

Knowledge and Skills Requirements:

· 
Good communication, interpersonal skills and customer orientation; works effectively with the team

· 
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job  

· 
Should be well structured and should essentially possess analytical and problem solving skills

· 
Pro-active and always pay attention to detail – this is critical when it comes to huge volume of transactions to be processed

· 
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements  

 

 

 

Education:

· 
Bachelor’s degree or above from a commercial, business or HR related discipline

Experience:

· 
0 - 4 years’ work experience preferred including prior Shared Services/BPO and/or Learning/HR Operations experience