HR Service Delivery and Analytics Lead – Senior Manager

Job description

Talent Service Delivery and Analytics Lead role – Senior Manager level

 

The Talent Team sits within our Core Business Services (CBS) function, providing crucial support to EY Ireland’s 3,000+ employee strong workforce. The team is involved in every stage on the employment cycle; from attracting talent to supporting them on their career journey. Our primary focus is to create an extraordinary place for individuals to create their future and have a challenging and rewarding career however long they choose to stay with us.

 

We do this by collaborating with the business in leveraging our talent, developing a strong engagement culture, challenging ourselves to achieve delivery excellence and focusing on innovation. This role will help you leverage the experiences, learnings, skills and relationships that will shape your career and be inspired by great leaders so you can lead and inspire others throughout your career journey.

 

The opportunity

EY has an ambitious business growth plan to achieve over the next number of years and its People Proposition is central to that delivery.  As part of a global organisation we leverage both global and local capability and opportunity to best meet our business priorities and demands.

 

The role of Talent Service Delivery and Analytics Lead is to drive process efficiency across Talent (HR), introduce a new Service Management Framework, engender a culture of continuous improvement across the Talent team, ensure the smooth delivery of HR shared services processes, execute project delivery, planning and budgeting for the function and the consistent delivery of efficient and effective recruitment campaigns.

 

Your key responsibilities

Talent attraction and Recruitment: Experienced hire & student

·  Work with the dedicated Recruitment managers to ensure a measurable, efficient and effective recruitment service is delivered.
·  Lead the delivery of innovative and inspiring attraction campaigns and ensure our employer brand is market leading
·  Act as a point of escalation for issues.
·  Ensure the offshore/onshore recruitment model is optimised and that issues are dealt with quickly.
·  Oversee recruitment operational MI and volumes to ensure the team are sized appropriate to meet demand.
·  Collaborate with our regional and global Talent teams (where applicable).

 

Service Management Framework

·  Work with the Service Management Framework Specialist to develop and deliver a Talent Service Management Framework for the firm.
·  Ensure meaningful Talent analytics and SLA’s are in place for key processes/services.
·  Report on Talent service levels to Senior Stakeholders within and outside Talent (noting, Talent supports two businesses – FSO and UKI and service levels for both businesses will require service measurement and reporting).
·  Ensure Talent’s service delivery reporting/analytics library is fit for purpose providing a meaningful assessment of Talent Services to be able to predict and pin-point issues or pressure point that may arise across the Talent service.

 

·  Continuous Improvement
·  Lead high-impact collaborative projects to streamline and simplify Talent / HR processes, ensuring that they are delivered within planned timelines and project goals are realised.
·  Partner with Talent Leads and Managers to support the delivery of strategic talent improvement projects.
·  Work with, mentor and coach, Talent teams and individuals looking to strengthen their continuous improvement capability and to deliver process improvements within an innovative culture. 
·  Work collaboratively with key stakeholders and demonstrate your subject matter expertise.

 

·  Process optimisation
·  Identify & present proposals for process improvement and gap elimination to key stakeholders to achieve buy-in.
·  Lead and manage cross-functional Talent initiatives to improve our employee lifecycle experience and ensuring resolution, day-to-day support and full implementation of new and existing services/processes (regional and global projects).
·  Iterate newly implemented processes for continuous improvement and refinement.
·  Leverage best practices from industry in influencing and driving operational improvements.

 

HR Services

·  Work with the HR Services Manager to leverage global EY capabilities onshore and offshore.
·  Support the HR Services team to optimise self-service and embrace automation.

 

Operational Management

·  Ability to manage concurrent projects, planning and budgeting exercises effectively.

 

Skills and attributes for success

·  Proven depth in a senior Service Delivery role introducing process optimisation and service management experience.
·  The ability to think strategically with Excellent interpersonal and relationship management skills and clear demonstration of influencing senior business leaders.
·  High attention to detail and well organised.
·  Strong analytical ability and problem-solving abilities.
·  Ability to break down complex problems and translate them into straightforward concepts and solutions.
·  Courageous and not afraid to raise unpopular issues or deliver hard messages.
·  A strong strategic focus and an ability to translate a vision to a tangible delivery plan.
·  Strong communication, facilitation and influencing skills.
·  Demonstrable business acumen and ability to think commercially.
·  Practical experience of implementing significant change initiatives successfully.

To qualify for the role, you must have

·  7 + years work experience with at least 3 years' relevant experience in process improvement, project delivery or organisational change.
·  Experience in the application of continuous process improvement methodologies.
·  Experience of working in a collaborative environment to bring about significant change with key stakeholders.
·  Knowledge of Lean (belt certified)/or similar, change management and project management.
·  Problem-solving and critical thinking experience.
·  Experience using multiple inputs (data sets, stakeholder feedback, process flow documents, etc.) to formulate a proposal or recommendation.
·  Proven experience in presenting detailed recommendations to senior level leaders.
·  Proven experience in quantifying process improvement outputs (costs, efficiency, headcount).
·  Strong knowledge of analytics.
·  Ideally a Bachelor's degree with strong academic record or suitable alternative qualification.
·  Strong knowledge of HR operations, HR systems and HR Service/Delivery.

 

Advantageous to also have

·  Good working knowledge of operational HR systems, preferably Success Factors.
·  Advanced knowledge of MS Office with a focus on Excel, Powerpoint and Word.
·  Good working knowledge of Power BI.

 

What we look for

We are seeking a motivated and self-starting individual to join our HR Delivery Hub team. You will have experience in working in partnership with a fast-paced business and have the proven ability to be solution oriented and forward thinking.  You have to be prepared to push boundaries and challenge the status quo as we strive to deliver our business plan in an ever-changing environment and across multiple locations with regional teams in Belfast, Cork, Dublin, Galway, Limerick and Waterford.

 

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, free gym membership, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being and a wide range of discounts, offers and promotions. Plus, we offer:

·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you

 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 

 

Apply now.  Closing date is Wednesday 9 June @5pm.