BMCA_Associate_US SCORE Administrator

Job description

Position Summary

At EY, we’re dedicated to helping organizations solve their toughest challenges and realize their greatest ambitions. We work with more than 200,000 clients in 150 countries, from start-ups to multinationals across all sectors, helping them meet their most pressing challenges. Our teams also publish insights on the most pressing issues people, organizations and communities face.

Before content is published, it goes through our internal System for Communication Oversight, Review and Evaluation (SCORE). SCORE is a compliance and quality review system, where multiple teams review the content to ensure compliance with our writing and branding guidelines, promote quality, consistency and accuracy, and reduce risk. The GDS Brand Marketing and Communications Agency (BMCA) team is looking for an administrator who can oversee the SCORE process for our US region.

This role is a permeant US time zone aligned (Night shift) role.

Key aspects of the role:

· 
Provide administrative support for the US SCORE process

· 
Collaborate with the various teams and individuals in the SCORE process to ensure timely and seamless delivery of reviews

· 
Manage workflow based on defined processes and SLAs

· 
Manage multiple high-priority tasks in a deadline-driven environment

· 
Have excellent analytical and critical thinking skills, and be flexible to adapt to changing requirements

· 
Can communicate effectively with employees at all levels

· 
Administrate and coordinate the system / US SCORE mailbox and database to ensure the reviews of SCORE materials are correctly routed according to specific reviewer workflows profile.

· 
Must be excellent at multitasking, time management and responsiveness.

· 
Provide reports and data on a timely basis, as and when required.

Key responsibilities:

· 
Manage the US SCORE mailbox and database to ensure the reviews are routed to the right teams based on existing workflow definitions

· 
Evaluate submissions for missing documentation, verify submission checklists, populate relevant databases with the required information, and communicate next steps to content submitters

· 
Monitor the progress of reviews, and work with the teams and individuals involved to ensure seamless and timely delivery

· 
Respond promptly and efficiently to queries, and adhere to delivery times and SLAs

· 
Act as the primary point of contact for submitters and review teams

· 
Generate and present data, reports and insights as and when required

· 
Adhere to EY’s Information Security guidelines and promptly report incidents

· 
Facilitate sessions to introduce new submitters to the SCORE process 
Skills & Attributes:
· 
Excellent communication skills

· 
Strong multitasking and time management skills

· 
Excellent analytical and critical thinking

· 
Be flexible to adapt to changing requirements 

Required Qualification: Graduate / Postgraduate/ MBA

Overall Years of Experience:  1.5 – 3

Relevant Years of Experience: 3 – 6