Is fairness important to you? Do you see both sides of a story?
As a customer when things go wrong you want to know that a company will do all that it can to keep their promises and fix the situation for you.
This is called remediation and it’s why our team exists. If you believe in a world where companies treat customers fairly, this apprenticeship could be right for you.
What you’ll be doing
As an apprentice in Business Consulting at EY, you’ll help financial services companies (like banks, insurers and wealth managers) play to the rules set out by the industry’s regulator, the Financial Conduct Authority.
Every project is unique, so there’s plenty of variety. There are different stages of the remediation process and you’ll get to work on all of them: from helping clients understand if there’s a real problem, to setting up new teams to fix it, to making recommendations that help individual customers who’ve been treated unfairly.
Day to day, you’ll be doing things like:
· Designing ways to capture information and analysing data so business leaders can make good decisions
· Investigating a financial product to decide whether it was mis-sold or not
· Reviewing customer records to understand what happened and if the client did the right thing at the right time
· Calculating how much compensation customers are owed or contacting them so they understand what’s happened and how we’re putting it right
Whether a project affects thousands of customers or just one, the best part is seeing your work make a real difference.
How we’ll develop you
From day one, you’ll earn a competitive salary and, better still, we’ll fund and support you to get professionally qualified. This includes exam-based qualifications to build your knowledge of the financial services industry, as well as assessment-based ones to give you the leadership and management skills you’ll need to develop a fantastic career with us.
Along the way, we’ll make sure you’re always learning through training courses and shadowing experienced team members. You’ll also get to know your career counsellor – a mentor who’ll help you discover your strengths and helps you grow in your career.
What we’re looking for
If you’re interested in financial services and helping customers get a fair deal, that’s the first sign we could be a great match. Beyond that, you’ll bring a positive attitude to everything you do. You’ll be hard working, able to work independently when needed and have a great eye for detail.
You don’t need any prior technical experience or qualifications. Bring determination, ambition and energy and we’ll teach you the rest.
To be eligible for the EY Business Consulting Apprenticeship, you should be studying towards, or have attained, three A-levels/five Scottish Highers or equivalent. You also need a Level2/GCSE qualification in English and Maths.
What working at EY offers you:
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
· Support and coaching from some of the most engaging colleagues around
· Opportunities to develop new skills and progress your career
· The freedom and flexibility to handle your role in a way that’s right for you
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you need any changes to be made to the process for a reason related to a disability or long-term health condition please let us know on the dedicated section on our application form. To speak to our team before you apply or at any time across your application please contact or on 0800 289 208. This will allow us to provide support to you throughout the recruitment process and when you join the organisation.
Start today. Change tomorrow.
Apply now, start September 2018.