Service Delivery Specialist (New Graduate) (Toronto)

Job description

Req ID: 147751

Ericsson is seeking university graduates for this role (candidates who have graduated within the last year, or who will graduate shortly.) Candidates must be eligble to work in Canada.

Location: Toronto (Misissauga)

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

The Service Delivery Specialist manages the Support Services delivered to Ericsson's customers and is responsible for ensuring the proper delivery of the contracted services. The Service Delivery Specialist is the owner of the customer relationship and is the first level of escalations. The selected candidate will be responsible for maintaining a high level of customer satisfaction while securing the lowest possible delivery cost.

The Service Delivery Specialist will task manage the Customer Network Support (CNS) Engineers team and work closely with several organizations at Ericsson such as Global Support, Sales, Business Control, etc..

Responsibilities & Tasks

·  Secure customer contract fulfillment
·  Develop and maintain relationships
·  Distribute info to internal stakeholders and escalate Delivery Issues
·  Be up to date with financial data
·  Identify new business opportunities

Desired profile

Position Qualifications

Core Competences:

·  Technical knowledge of Erisson products
·  Software Support and Hardware Support
·  Market insight and Administrative Skills
·  Planning and Organizing Skills
·  Presentation and Communication skill
·  Financial understanding
·  Negotiation and argumentation skills
·  Ericsson Model for Project Management
·  Change management and Language Skills
·  Delivering Results & Meeting Customer Expectations
·  Entrepreneurial & Commercial Thinking
·  Leading & Supervising
·  Deciding & Initiating Action
·  Coping with Pressures & Setbacks
·  Relating & Networking

Minimum Qualifications & Experience Requirements:

·  Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or similar. Minor in buisness, finance or similaris an asset. 0 -2 years co-op/work experience.

Preferred Qualifications & Experience Requirements:

·  Very good leadership and management Skills
·  Excellent interpersonal Skills and Strong customer orientation.
·  Self-motivated and works well under pressure
·  Very good ability to adapt to change

Additional Requirments:

·  10% travel requirement in Canada, and possibly to the US.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

Primary country and city:Canada (CA)||Ontario||Toronto||Stud&YP