Expires soon Ericsson

IoT Customer Solution Manager

  • Singapore
  • Sales

Job description

Job Description

Date: Sep 11, 2018

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Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfill their potential and build a more sustainable future.With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

IoT Customer Solution Manager

Description

The Device Connection Platform (DCP) is a cloud based connectivity management offering for telecom operators to addresses Internet of Things (IoT) business opportunities. The platform is offered as a service by Ericsson to our operator channel partners which in turn sell managed connectivity services based on DCPs capabilities to their enterprise customers. The telecom operators are the only channel to sell the DCP based services. DCPs business model relies on a revenue share percentage of the operator sales.

The number of operators planning or being onboarded to DCP is growing especially in Asia.Due to the revenue share business models we are very interested that the operators are making best use of the DCP service. The solution connecting DCP with their Network needs to be performant, scalable and allowing that the full-service scope of DCP can be used. In addition, we are interested to support our operators to acquire new business and help them in selected cases to answer RFx from enterprises customer. In selected verticals we engage directly with global enterprises to convince them of the benefits of DCP and bring them as sales leads back to our operator customers.

We are strengthening our team in Asia and are looking for a customer solution manager positions located either in Singapore, Thailand, Indonesia or Malaysia.

The main roles/responsibilities are:

·  Discuss & design the solution once the operator has decided to onboard to DCP
·  Manage the new requirements coming up from the operator and their enterprise customers and primarily try finding solutions where the existing service would be sufficient to fulfill customers’ expectations
·  Design & clarify the solution for additional services DCP offers
·  Support operators in answering RFx which they receive from enterprise customers
·  Technical engagement with possible enterprise customers we want to bring back to operators as sales leads
·  Engagement with identified partners to strength the ecosystem around DCP and the DCP operator

The DCP service is delivered by a multitenant cloud solution hosted globally with deployments in US, Europe, Middle East, China and Southeast Asia. The solution is comprised of an own developed IT system including several 3PP products and an entire Ericsson core network (i.e. Cloud Infrastructure, vEPG, UDC, etc.). In addition, our service also includes 24/7 support and a fulfillment function to implement complex enterprise onboardings and other service requests.

Position Qualifications:

·  Domain knowledge (packet core, IP network design, eSIM solution integration, telecom biling, provisioning & billing business processes at telecom operatror)
·  Value argumentation skills (customer/brand/portfolio)
·  Relationship building
·  Stakeholder Management (at customer & internal side)

Behavioral Competences:

·  Analyzing & formulating strategies
·  Presenting & influencing
·  Writing & reporting
·  Adapting & responding to change
·  Planning & organizing
·  Working under pressure

Qualifications & Experience Requirements:

·  University degree in Engineering
·  7+ years of related experience in solution selling
·  designing customer solution involving connectivity and/or IT integrations
·  business process design
·  experience working in a global virtual team
·  previous experience with the DCP service is a plus
·  experience managing customers expectations

Location:

Singapore,Thailand, Indonesia or Malaysia

“We will not be providing a work permit/visa for this position.”

Tag: MOAIHJ HJ *LI-AS2

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Singapore (SG) || || Singapore || Consulting&SysInt

Job details: Technical & Solution Sales Support Job Stage 07

Desired profile

Position Qualifications:

·  Domain knowledge (packet core, IP network design, eSIM solution integration, telecom biling, provisioning & billing business processes at telecom operatror)
·  Value argumentation skills (customer/brand/portfolio)
·  Relationship building
·  Stakeholder Management (at customer & internal side)

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