1st Level Operations

Job description

Ericsson Overview

Ericsson is a

world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

1 Responsibilities

The NSS Engineer – FO is typically assigned to work with service quality assurance front office activities in an operations organization.

The primary purpose is to take full responsibility for first level preventive maintenance and system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area responsible. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required:

·  To work within well defined system support guidelines.
·  To prioritize faults to meet SLA/WLA.
·  To investigate faults/cause related to system/network problems.
·  To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
·  To ensure correct working methodology.
·  To be able to efficiently use tools like Alex and Primus.

2 Authorities

·  Execute system configuration changes as per given access rights.
·  Authorized for raising TT to next level of support in consultation.
·  Clearing of assigned Trouble Tickets.
·  Raise Work Orders towards the Field Maintenance organization.

3 Main Tasks

·  First level service problem restoration in 24*7 shifts.
·  To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary.
·  To handle and execute the Change Request in stipulated time frame.
·  To Create WO to FM team when necessary.
·  Raise TT towards Second level in consultation.
·  Perform second level Preventive Maintenance of nodes.
·  Involved in upgrade/updates of live nodes if required.
·  Rollout of New Feature as per MOP
·  Ability to perform under time constrains depending upon the business requirements.

4 Technical Competence

·  Telecommunications knowledge e.g. telephony switching principles, traffic concepts, telecommunication networks, signalling and product functional demands.
·  General understanding of AXE Traffic cases and Mobile Traffic cases. For complimentary products, broad knowledge of Unix operating system is essential.
·  Ability to independently perform tests in a prepared environment and as per given instructions.
·  Ability to prepare implementation instructions under supervision.
·  Ability to analyze and provide recommendations to Customer Service Requests and O&M queries of less complexity.
·  Good understanding of data transcript.
·  Working knowledge of support and supply processes.

a. General Competence

·  Open minded, positive with a flexible attitude and willing to work in teams of diverse professional and cultural background.
·  Effective skills in oral and written communication.
·  Well-developed interpersonal skills.
·  Well organized, methodical and careful.
·  Reliable, conscientious and patient.
·  Self motivated and works well under pressure.
·  Customer oriented.
·  Ability to guide trainee engineers.
·  Ability to work as a member of a team.
·  Ability and willingness to learn.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: India (IN) || Uttar Pradesh || Noida || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log

Job details: 1st Level Operations Job Stage 06