Security Officers / Concierges

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland. 

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy. 

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way. 

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

Engie have an exciting new contract opportunity to supply 6 Security Officers/Concierges, based in Cheshire West and Chester. These are 12-month Fixed Term full time roles, working 40 hours per week. On offer is a salary of £10.00 per hour.

Locations will be:
Wyvern House, The Drumber, Winsford, CW7 1AH
Nicholas House, 1, Black Friars, Chester, CH1 2NU
Civic Way, Ellesmere Port, CH65 0BE


Shift Patterns will be:
Monday to Friday: 8 hours per day:7 am to 3:30 pm or 11:30 am to 8 pm

General Overview:

The role of the Security Officers /Concierges is to provide a high quality and effective Security Service tailored to meet the needs of the individuals who use or work across Cheshire West and Chester and delivered by well-trained and motivated staff. Working within a small team, provide a security service that ensures the safety and security of staff and visitors within our buildings, whilst also ensuring we deliver excellent customer care. Security Officers /Concierges are responsible for assisting their manager in the organisation, development, and maintenance of Security services provided to the clients.Flexibility will be required for holidays cover at all sites

Main Responsibilities/Duties Include:

· 
Deliver the day to day Security

· 
Completion of all incident databases

· 
Monitor Lost Property Register and ensure that the procedure is adhered to at all times

· 
Assist in liaison, and negotiation where appropriate, with other Managers / Senior Nursing Staff regarding type, extent and quality of the Security service

· 
Liaise on a regular basis with other services and tenants in order to brief and be briefed on all aspects appertaining to the provision of the security services

· 
Ensure all appropriate locking and unlocking procedures on buildings are carried out

· 
Ensure regular patrols of the sites are carried out as a deterrent against theft or vandalism

· 
Provide a security service provision for all the key stakeholders

· 
Provide reception services as part of the wider security function

· 
Manage customer issues and act in a friendly and positive manner when dealing with customers

· 
Security and protection of all staff and visitors

· 
Familiarise and adhere to any Local Operating Procedures at all times

· 
Carry out the appropriate locking and unlocking procedures on buildings.

· 
Regularly patrol the sites as a deterrent against theft or vandalism and ensuring a presence is felt whist not being intimidating

· 
Respond to any requests for assistance with violent and aggressive situations

· 
Respond to all Fire alarm activation acting as a fire warden

· 
Respond to a Major Incident instigation, including the placing of signage, access control, the setting up of the Major Incident Control Centre.

· 
Safe release of passengers stuck in a lift, due to lift break-down

· 
Retrieval and disposal of used needles where identified

· 
Undertake any other duties relating to security or wider customer care

· 
Management of Lost & Found Property, record and provide a safe custody of all Lost and Found Property.

· 
Complete Safety Prevention Visits (SPV’s) in line with the company schedule

· 
Monitor the car park entry and exit barriers between 0800hrs and 1700hrs every day. Liaise with any member of the staff or the public who is having difficulty negotiating the barriers

· 
Keep accurate reports of staff entering/leaving/parking inappropriately where required

Required Qualifications, Skills or Experience: 

· 
A full valid SIA licence

· 
Competent in the use of two-way radio system

· 
Good verbal communication skills

· 
Good written communication skills

· 
Provide information to Visitors and staff

· 
Competent in the use of the telephone

· 
Computer literate

· 
Competent in the use of CCTV systems

· 
Comply with Data Protection and GDPR

· 
Competent in the use of the door access systems

· 
Familiar with response procedure for Alarm monitoring systems

· 
Respond to fire alarm activation, ensuring site access is clear and duties of a fire warden

· 
Competent in fire alarm panel re-setting procedure

· 
Competent in reprogramming of alarms

· 
Reception experience would be preferable .


The successful candidates will Successfully complete the Physical Intervention training and annual two-day update training. This training is mandatory and failure to achieve the required standard would result in dismissal

This role requires an enhanced disclosure. An enhanced disclosure contains the following information:

· 
All convictions both current and past,

· 
Cautions, reprimands and warnings help on the police national computer for England and Wales,

· 
Relevant convictions in Scotland and Northern Ireland may be included,

· 
Checks against the Children’s and Vulnerable adults barring list,

· 
Additional checks for relevant information held by the local police forces for the position being applied for. 

For more information about ENGIE, please visit: http://www.engie.com/en/candidates-area/ 

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. 

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers. 

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview. 

Additional Information
·  Posting Date: Aug 22, 2019