Recoveries Team Manager (Energy) - Leeds Job Details | ENGIE

Job description

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

 

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

 

We are seeking a dedicated Recoveries Manager to oversee the management of overdue debt through the disconnections process and both internal and external legal processes.  This is a hybrid role to be based in our Leeds office. On offer is a competitive salary and benefits package.

 

Job Purpose

The individual will be responsible for managing overdue debt through the disconnections process and both internal and external legal processes. This role will oversee the Recoveries function for both Industrial & Commercial (I&C) and Small and Medium Enterprises (SME) within the Energy Supply Division.

 

The successful candidate will provide direction, management, and continuous development for the Recoveries team, driving improvements in departmental efficiency and process development while minimising the cost to serve.

 

Key Responsibilities:

·  Oversee the internal Recoveries team, ensuring efficient collection of outstanding debts, including management of the Warrant, Debt Collection Agency (DCA), and Legal processes and relationships.
·  Identify and enhance existing recovery strategies, ensuring alignment with business and industry standards, and implement new procedures where deficiencies are identified to reduce costs.
·  Manage relationships with external recovery agencies.
·  Liaise with the internal legal team and external solicitors regarding claims and queries.
·  Support internal stakeholders with queries and escalations requiring Recoveries input.
·  Provide timely reports on recovery activities, debt, and cash collections.
·  Assist and liaise with customers and their representatives to expedite the claim process and recover outstanding debts or achieve settlements where appropriate.
·  Review settlements, payment plans, and write-offs in a timely manner, authorising actions within set delegations.
·  Maintain the Legal tracker and manage the team's tickets (queries) within the delegations of authority.
·  Control and manage expenditure related to external legal and disconnection processes.
·  Validate and sign off Disconnection and External Legal Costs invoices in line with Delegations of Authority (DLAs).
·  Conduct monthly one-on-one meetings with direct reports, setting objectives and completing performance reviews.
·  Implement and drive Key Performance Indicators (KPIs) at both team and individual levels, monitoring performance.
·  Drive the training and development of the Recoveries team.
·  Attend monthly team meetings and present to the wider Collections Team to ensure awareness of the Recoveries team processes and initiatives.
·  Oversee the insolvency process, including contacting insolvency practitioners and informing the business of new insolvencies.
·  Manage the write-off process related to insolvencies and dissolutions.
·  Oversee the management of the full Detrimental Information process.

 

Knowledge and Skills:

·  Working knowledge of gas and electricity industry processes across SME and I&C.
·  Outstanding communication skills with the ability to operate at all stakeholder levels.
·  Understanding of the customer lifecycle and interdependencies between Collections, Recoveries, and interfacing departments.
·  Experience in people management.
·  Proven ability to organize and produce accurate work to tight deadlines.
·  Commercial approach to Recoveries.
·  Highly numerate with an awareness of cost recovery.
·  Strong verbal reasoning skills.
·  Proficiency in Microsoft Office.
·  Practical approach to problem-solving.
·  Ability to manage conflicting priorities.
·  Proven record of excellent customer service.
·  Awareness of regulatory and industry requirements.
·  Ability to negotiate successful outcomes, both internally and externally to ENGIE.

 

Experience:

·  Extensive experience in Collections, Recoveries, and general credit control.
·  Preferable previous experience as a team leader or manager.
·  Preferable experience in a similar role within the energy sector.

 

Why ENGIE UK?

·  Opportunity to make a significant impact on the future of energy supply.
·  Collaborative and innovative work environment.
·  Hybrid working options.
·  Bonus programme.
·  Healthcare cash plan.
·  Employer pension contribution.
·  Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. Even if you do not meet all the requirements listed, we encourage you to apply. Your unique skills and experiences could be just what we need.

 

To apply, please submit your CV detailing your experience and why you are the ideal candidate for this role.

Business Unit:  GEMS

Division:  GEMS - BP UK SUPPLY

Legal Entity:  ENGIE POWER LIMITED

Contract Type:  Permanent

Job Type:  Full - Time

Professional Experience:  Skilled ( >3 experience <15 years)

Education Level:  Other