Market Interaction Administrator (9Month FTC)-Leeds

Job description

ENGIE is a global leader in low-carbon energy supply and services. Along with over 100,000 employees worldwide, customers, partners and stakeholders, we are committed to accelerating the transition to a carbon-neutral world through more energy efficient and environmentally friendly solutions.

ENGIE’s 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes. Some of our major businesses include First Hydro and Storengy.

We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet. If you’re excited about making an impact, we invite you to join our journey to build tomorrow’s low carbon energy systems and meet the challenges of climate change.

ENGIE are recruiting a Market Interaction Administrator to be based in Leeds. This is a 9 Month fixed term contract role working 37 hours per week. Working is flexible in relation to office attendance (1-2 days per week) and standard office hours (8:30am - 5pm Monday to Thursday, 8:30am – 4:30pm Friday) are expected. On offer is a competitive salary, bonus and benefits package.

Purpose of the job:

The Market Interaction Administrator will play an active role in the Market Interaction Teams day to day processes. They will manage operational processes surrounding the registration and losses of Gas and Electricity supplies on the Engie portfolio, ensuring a ‘right first time’ approach to their work.

Responsibilities will include:

·  Registration (and management of losses) of customers in a timely and accurate manner, assisting with the maintenance and development of all registration systems and processes
·  Ensuring that relevant agents are appointed/de-appointed within industry timescales
·  Ensuring that start and end reads are received for all new gains and losses in a timely manner
·  Processing Changes of Measurement Class
·  Ensuring Erroneous Transfers are process within SLAs set by industry and monitored by the Performance Assurance Board
·  Administrative support for Elec New Connections and changes to existing meters including energisation and de energisation for electricity meters
·  Administrative support for Electricity meter removals and full-service disconnections
·  Understanding ENGIE’s contractual relationships with Meter Operators, Meter Asset Providers, Data Collectors & Data Aggregators, to ensure that contractual service levels are appropriate and met
·  Responding effectively to and helping resolve queries in relation to Change of Supply activities.
·  Assisting in complying with Ofgem, BEIS, and DCC requests for information and reports on progress.
·  Liaising effectively with third party agents
·  Adhering to internal processes and risk frameworks
·  Efficiently and proactively managing the team mailbox and internal tickets abiding by set SLA

Knowledge, Skills and Qualifications required:

·  Act in compliance with industry standards
·  Timely and accurate resolution of metering exceptions and queries
·  Data flows worked within industry SLA
·  Improvements to processes to increase efficiency and smarter working
·  Minimising human error through automation
·  High level of customer satisfaction
·  Numerical skills
·  Strong communication skills and ability to build relationships with stakeholders
·  Microsoft Office proficient
·  Excellent time management and ability to prioritise workloads, adhering to deadlines
·  Practical approach to problem solving with a ‘right first time’ motive
·  Self-motivated and able to motivate others
·  General understanding of the Change of Supply Process for an energy supplier

For more information about ENGIE, please visit: http://www.engie.com/en/candidates-area/ 

For this role, you must have evidence of the right to work in the UK. There is no re-location package offered with this role.

Engie is an equal opportunities employer and our goal is to impact lasting change through our actions. Together, we unite for equality and equity. If you are interested in applying, we encourage you to think broadly about your background for the role.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers. 

Additional Information
·  Posting Date: Feb 24, 2023