Helpdesk Operative

Job description

ENGIE are recruiting for a Helpdesk Operative to be based at Sizewell B Power Station in Leiston. This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.

Main Duties and Responsibilities:

· 
Be responsible for ensuring the efficient handling of all calls to the Helpdesk. This will involve logging, planning and dispatching of reactive and planned tasks

· 
Manual labour data entry onto Engie system (Maximo).

· 
Be responsible for statistical/report information required for the monthly accountability meeting held with the client.

· 
To assist with Switchboard / Post.

Required Qualifications, Skills or Experience:

·  Good communication skills and basic knowledge of computers (Word, Excel and Outlook)
·  Ability to manage meeting requests
·  Proficient use of helpdesk systems and processes requests in an efficient manner
·  Excellent time management skills with the ability to work to strict deadlines
·  Ability to liaise effectively with Management as well as front line operatives
·  General Clerical skills
·  Ability to multitask and prioritise workloads
·  Experience of working in a customer service environment is desirable
·  Experience of working within Facilities Management is desirable

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Jul 14, 2020