Helpdesk Administrator - Gadeon House, Exeter

Job description

Workplace Solutions are recruiting for a Helpdesk Operator to be based in Gadeon House, Exeter, 
Devon 
EX1 3UT. This is a permanent, full time role working 40 hours per week. On offer is a competitive salary of £20 - 22,000 per annum, depending on skills and experience.

General Overview

Reporting directly to the Helpdesk Manager the Helpdesk Administrator will co-ordinate a wide range of administrative tasks utilising the integrated workplace management solution (Planon), MRM and Maximo , to provide first line support to the WPS Facilities Teams. The role will require adherence to the Policies and Procedures of the Property Services Integrated Management Solution and the general upkeep of the system. 

Main Duties / Responsibilities:

·  The primary responsibility of the Helpdesk Administrator is to ensure that the facilities services teams are supported through the effective management of the Integrated Workplace Management Solution.
·  Work to deliver the Property Services Service Level Agreement with the business and build relationships with key stakeholders at all levels.
·  Possess an in-depth knowledge and proactively take ownership of Managed
·  Services on the Helpdesk, providing first line problem resolution, decision making and working with the Facilities Managers to fulfill service issues.
·  Liaise on a regular basis with Facilities Teams to ensure maximum productivity
·  Maintain and develop Property Services databases, including online systems and asset management in line with change control processes.
·  Assist to develop planned preventative maintenance schedules and manage reactive requests in accordance with contract specifications and Key Performance Indicators.
·  Produce and analyse detailed management information reports to assist with performance management and measurement of SLA’s and KPI’s. 
·  Exercise cost control and monitoring, an in-depth understanding of ordering procedures, payment,procedures and budgeting including reconciliation of invoices and preparation of monthly financial information for reports
·  Possess a proactive approach to own personal development and assist in the development of others on the helpdesk where necessary.
Technical and Commercial Knowledge and Skills

·  Knowledge and experience of MS office IT packages, including Word, PowerPoint, Excel, and Outlook.
·  Knowledge of a CAFM system would be advantageous.
·  Candidates should possess excellent communication skills, both verbal and written.
·  Previous experience of operating within Facilities Management or Property Services Function.
·  Ability to quickly establish a rapport with business managers, teams and peers
·  Adaptable to new situations/tasks and quickly learns new information
·  Attention to detail and can work to achieve deadlines
·  Experienced in extracting information from databases for inclusion in report packs for each of the key areas within Property Services
·  A respected point of reference for all matters relating to the services being managed. 
·  Proactively seek opportunities to broaden and deepen knowledge base.
·  Co-operate, work with and support team members to assist in achieve team/ department goals. For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

·  Good General Education with a minimum of 5 GSCE’s grade A* - C or equivalent 
·  Good communication skills and highly numerate.
·  Excellent time management skills and the ability to effectively prioritise workload from a variety of different sources.
·  Ability to build and maintain effective working relationships with suppliers and stakeholders.
·  Self motivated with strong organisational skills and a methodical approach to prioritising and organising work.
·  Ability to be innovative and identify ways of improving services.
·  Experienced in extracting information from databases for inclusion in report packs for each of the key areas within Property Services
·  A respected point of reference for all matters relating to the services being managed. 
·  A knowledge of contract administration.
·  Proactively seek opportunities to broaden and deepen knowledge base.
·  Co-operate, work with and support team members to assist in achieve team/ department goals.
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. Workplace Solutions do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the Workplace Solutions Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Workplace Solutions Managers.