Helpdesk Administrator

Job description

ENGIE are recruiting for a Helpdesk Administrator to be based in Blackburn, BB1 2QE. This is a permanent full time role working 40 hours per week. On offer is a competitive salary and benefits package.

The normal working hours will be Monday to Friday, 8.30 to 17:00 with half an hour lunch. 

Main Responsibilities/Duties Include:

·  Excellent communication skills at all times; including answering telephone calls, communicating with Customers, suppliers and sub-contractors
·  Excellent organisational skills; with the ability to manage and prioritise a number of tasks on a daily basis
·  Proficient IT skills; with the ability to use various computer packages proficiently, including, SAP, Plan-On, Coupa, Word and Excel.(Training on SAP/Planon & Coupa).  Also accessing and updating Customers Portals.
·  This role will include receiving calls/e-mails from customers, raising service orders, allocating resource, chases and updates and following job through to job complete status to pass to Finance Admin for billing
·  Liaise with sub-contractors and arrange visits, record and file all relevant service sheets and statutory documentation
·  Provide back-up support for Contract and Service Managers
For more information about ENGIE please visit: http://www.engie.com/en/candidates-area/

Qualifications or Required Experience:.

·  Previous experience in a similar role
·  Proficient user of MS Office Applications including Word and Excel
·  Ideally a working knowledge of SAP, Planon and Coupa, although training will be given on these applications
·  A professional and courteous manner is required at all times
·  Ability to communicate effectively with colleagues, managers and customers
·  Excellent organisational skills; the ability to manage and organise heavy workloads, prioritising relevant business needs
·  Excellent interpersonal skills, the ability to understand and liaise with others
·  This list of duties is not exhaustive, and other duties may be required
For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.
This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.