Customer Service Centre Operative x 4 - Waltham Abbey

Job description

ENGIE are recruiting for a  Customer Service Centre Operatives


 to be based in Waltham Abbey, EN9 1DX. This is a permanent full time role working 40 hours per week with a shift pattern to be agreed including hours between 8:00 and 20:00 across 7 days a week. On offer is a competitive salary and benefits package.

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, facilities management and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland. 

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

We work alongside government departments, local authorities and the wider public sector as a strategic partner for developing more sustainable, efficient and vibrant communities.

Not only are we able to create and shape communities across the country, but we also have the expertise to maintain and support them – ensuring that we are offering sustainable initiatives that deliver a lifelong impact. We are a market leader in both urban regeneration and district energy,
a significant provider of place-based services and energy efficiency and we have the ability to develop smart digital solutions and the connected home.
Purpose of the Role:

The Customer Service Centre Operator is a customer facing role and as such a key position within our business.  The purpose of this role is to ensure that the customer journey is at the forefront on every call, that repairs are raised accurately and scheduled appropriately.

Key Responsibilities:

·  Take calls directly from residents regarding maintenance and repairs
·  Raising repairs
·  Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
·  Manage Operative diaries
·  Chase operatives and manage the workloads they are given
·  To liaise with customers, client and operatives ensuring they are fully informed of any operational changes required in order to complete the requested repair
·  Ensure that all repair activity information is fully entered onto Impact in a timely and accurate manner
·  To assist with arranging pre and post inspections for the Supervisors and record the results
·  To provide administrative support for the service as required
·  Ability to manage disgruntled customers and able to resolve and take control of situations in order to achieve a positive outcome
·  To carry out other relevant duties as may be required from time to time
·  To promote good working relationships with your colleagues and the company’s clients and suppliers
·  Be flexible and able to work weekends on a possible shift rota – (7 day week to cover the Call Centre from 8am – 8pm)
·  Be able to attend a 2 week training course in Lewisham South London

For more information about ENGIE please visit:  http://www.engie.co.uk/
What we are looking for:


Skills and abilities

·  Customer Service focus
·  Ability to work on own initiative and as a team member
·  Excellent verbal and written communication skills
·  Organised and efficient administration skills
·  Ability to multitask

 

Experience

·  Previous experience within a call centre environment
·  Dealing with telephone enquiries
·  Previous experience of within a customer service role
·  Competent in MS Office
·  Previous experience of Impact preferred

Why work for us?

At ENGIE, we are passionate about improving the lives of the communities that we serve so they can continue to thrive and grow. From homes to hospitals, schools to municipal buildings - our broad set of skills provides a unique offer that will make a real difference.

Our services include:

·  Facilities management
·  Business services
·  Energy supply and efficiency
·  Energy infrastructure
·  Property services and maintenance
·  Estate regeneration, including refurbishment
·  Regenerating and maintaining community and public facilities
·  Affordable homes and homes for older people

Globally, the ENGIE Group employs 150,000 people worldwide and achieved revenues of €66.6 billion in 2016.

We offer you:

·  Competitive rates of pay – We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
·  Bonus Scheme – Our annual bonus scheme is linked to team and company performance.
·  Special offers for staff – We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
·  Trust – We encourage you to come up with ideas and get the most out of your job with us.
·  Recognition – We have a scheme to reward people who go the extra mile for our company.
·  Development – we offer genuine development opportunities to progress your career. For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.