Offers “ENGIE”

19 days agoENGIE

Credit Control Administrator- Leeds

  • Leeds (City and Borough of Leeds)
  • Design / Civil engineering / Industrial engineering

Job description

ENGIE is a global leader in low-carbon energy supply and services. Along with over 100,000 employees worldwide, customers, partners and stakeholders, we are committed to accelerating the transition to a carbon-neutral world through more energy efficient and environmentally friendly solutions.

ENGIE’s 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045. We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes. Some of our major businesses include First Hydro and Storengy.

We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet. If you’re excited about making an impact, we invite you to join our journey to build tomorrow’s low carbon energy systems and meet the challenges of climate change.

ENGIE are recruiting for a Credit Control Assistant to be based in Leeds is a Permanent role working 37 hours per week. Working is flexible in relation to office attendance (1-2 days per week) and standard office hours (8:30am - 5pm Monday to Thursday, 8:30am – 4:30pm Friday) are expected. On offer is a competitive salary, bonus and benefits package.

Purpose of the Role

Working in the Credit Control Team, the role will focus on the collection of debt and resolution of disputes with I&C customers.

Key Accountabilities:

·  Reconciliation, resolution and collection of aged debt, including accounts that require monitoring as a result of continued non payment (high risk accounts)
·  Encouraging customers to pay to contractual terms
·  Responsible for the management of customer payment points and the housekeeping of the accounts
·  Follow the disconnection and legal process for non-paying customers where applicable.
·  Follow Account Manager Escalation for overdue debt customers.
·  Focus on the collection of all types of debt which includes interest charges, transportation, reconciliation and other specific item invoices.
·  Responsibility for managing and resolving customer accounts with unallocated payments within given internal SLAs
·  Responsible for ensuring Team KPI indicators targets are on or below the agreed targets as specified each month
·  Responsible for managing a portfolio of customers which includes resolving disputes
·  Adhere to internal processes and risk management frameworks

Knowledge, Skills and Qualifications required:

Proven ability to produce accurate work under tight deadlines

Microsoft Office proficient · Organisational skills

Highly numerate

Verbal reasoning

Able to manage conflicting priorities

Previous knowledge of the energy industry is desirable

Awareness of wider ENGIE business is desirable

For more information about ENGIE, please visit: 

For this role, you must have evidence of the right to work in the UK. There is no re-location package offered with this role.

Engie is an equal opportunities employer and our goal is to impact lasting change through our actions. Together, we unite for equality and equity. If you are interested in applying, we encourage you to think broadly about your background for the role.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers. 

Additional Information
·  Posting Date: Mar 1, 2023

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