Business Support Administration Supervisor Glasgow ML4 3NJ

Job description

“Come and be a part of an exciting adventure with ENGIE in Bellshill!

ENGIE are creating a helpdesk team in a brand-new, purpose-built office which will serve customers throughout Scotland, with the vision to continue growing in the coming years. We’re looking for people for our helpdesk and administration teams to join with us as we realise this vision.”

This helpdesk support service  will operate 24/7, there will be a   24-hour shift pattern rotating across 7 weeks. On offer will be  competitive salaries and benefits packages and the chance to join a new team in a new office providing great customer service and support to the ENGIE UK Healthcare  and Schools contracts.

 

Business Support Administration Supervisor This role will report into the Regional Helpdesk Manager the location address is Avondale House Strathclyde Business Park , Phoenix Crescent,  Bellshill , ML4 3NJ

This helpdesk support service  will operate 24/7, there will be a  24-hour shift pattern rotating across 7 weeks. On offer will be competitive salaries and benefits and the chance to join a new team in a new office providing great customer service and support to the ENGIE UK Healthcare  and Schools contracts.

The requirements of the role are:

·   Day to day supervision of the administration team within the Business Support Centre and the Site based administrators, including but not limited to:
·  conduct, performance, time keeping, attendance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Regional Helpdesk Manager and HR.
·  coordinate the day to day tasks of the team ensuring quality and outputs and that all targets and deadlines are achieved.
·  ensure the team is fully conversant and compliant with all processes which support the delivery of administration services.
·  Effectively supervise work flows, resources, reporting systems and processes ensuring documentation and procedures are kept up to date.
·  Drive and motivate a team that exceeds customer expectations and delivers a first class customer service.
·  Ensure that all team members take ownership of a problem by ensuring and developing a thorough understanding of process.
·  Effectively supervise work flows, resources, reporting systems and processes ensuring documentation and procedures are kept up to date.
·  Drive and motivate a team that exceeds customer expectations and delivers a first class customer service.
·  Ensure that all team members take ownership of a problem by ensuring and developing a thorough understanding of process.
·  Ensure that the team take ownership of their tasks and areas of responsibility.
·  Maintain required resource level, ensuring required level of cover is provided. This will include absence and annual leave resource management.
·  In conjunction with the Regional Helpdesk Manager, performance manage the team, including 1:1 meetings and objective/goal setting, including regular reviews.
·  Recruitment of Administrators, including interviewing, training and induction.
·  Fully support the Regional Helpdesk Manager by establishing and maintaining an organised, structured and well managed working environment.
·  Work with the Regional Helpdesk Manager to develop and maintain the skills and enthusiasm of all Business Support Coordinators in a commercial contracting environment.
·  Support achievement of departmental goals, objectives and targets.
·  Critical and central to this role is providing assistance to the Regional Helpdesk Manager in reducing deductions/service failures as a result of the various payment mechanisms across the PPP/PFI estate, driving a culture of customer service, continuous improvement and ensuring absolute continuity of service 24/7/365. For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

We are looking for people who can

·  Show evidence of  experience in a PPP/PFI Helpdesk environment.
·  Are Commercially astute, used to a contract operating environment with SLAs and KPIs.
·  Have Enthusiasm to be a leader in a growing and customer focused environment.
·  Can demonstrate good leadership skills or potential with excellent communications and organisational abilities.
·  Have an outgoing and calm approach that helps to build excellent working relations and a harmonious environment.
·  Have the ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes.
·  Be an excellent communicator and able to influence effectively at all levels.
·  Have knowledge of processes, protocols and procedures with a focus on budget, personnel management and personnel policy.
·  Have knowledge of financial analysis and reporting techniques; human resources and accounting and payroll.
·  Be able to Demonstrate skills in employee supervision
·  Have the ability to lead change and innovation.
·  Have Interpersonal skills to effectively motivate others.
·  Have Knowledge of computer application programs.
·  Have the organisational and customer service skills to effectively manage multiple priorities.
·  Have Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills.
·  Have the ability to quickly evaluate issues and identify resolution.
·  These roles require Disclosure Scotland (or equivalent) at Basic level . (Engie will fund at verbal offer stage)

If your application is progressed the recruitment process for this role  will involve attendance at an assessment centre at the office location .This will involve the following activities:

Ice Breaker /Excel tests/Typing tests/Spelling and grammar tests/Team Exercise/Interview Questions  These assessments will be held in early March 2018.

  For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.