Apprentice Helpdesk Operator

Job description

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ENGIE are recruiting for a Apprentice Helpdesk Operator to be based at Leeds Oncology, Bexley Wing, St James Hospital,Leeds, LS97TF. This is a temporary full time role working 40 hours per week. Initially standard office hours Monday - Friday 8 am - 5 pm,(but with experience 24 hours continental shift which will attract a 15% shift allowance). On offer is a salary of £13,936 per annum. Reporting directly to the Line Manager.

General Overview: 

The successful candidates role will be to provide a professional and customer focussed interface between Engie FM and the occupants of the Leeds Oncology Wing. To receive and manage calls in a courteous manner. Gather accurate information for each call to enable the production of management reports.Pass on service calls to a range of external service providers.

Main Responsibilities/Duties Include:

·  Receive and manage calls in a courteous manner
·  Provide a customer focussed professional response to Trust queries, complaints and fault calls
·  Gather and accurately input in to the CAFM system details of fault calls
·  Prioritise fault calls against a pre agreed set of criteria
·  Provide information re: fault calls to rest of Lend Lease maintenance team
·  To provide standard management reports
·  To contact and pass on relevant details to external service providers 
·  Generate standard management reports for the Trust and others as requested
·  Provide feedback to callers re position of individual tasks
·  Maintain filing system ensuring accurate records are kept
·  To create order numbers, receipt invoices and update the PO log in a timely manner
·  Any other duties commensurate with the role
·  Minimise penalty deductions by capturing and recording accurate data for each call 
·  Demonstrate the Company’s core values of respect, integrity, innovation, collaboration and excellence.
·  Demonstrate an observable commitment to establishing an incident and injury free (IIF) culture. For more information about ENGIE please visit:http://www.engie.com/en/candidates-area/

Required Qualifications & Experience:  

Qualification:

·  No formal educational requirements
Experience:

·  Experience in a customer facing role
·  Experience of dealing with customers over the telephone
·  Have an understanding of the operational procedures and safe working practices applicable to the task
·  Fully conversant with standard office packages e.g. excel, word, email
Desirable:

·  Previously worked in a call centre
·  Previously worked in an FM call centre
·  Be conversant with computer aided facilities management package

This role requires an enhanced disclosure
An enhanced disclosure contains the following information:

·  All convictions both current and past,
·  Cautions, reprimands and warnings help on the police national computer for England and Wales,
·  Relevant convictions in Scotland and Northern Ireland may be included,
·  Checks against the Children’s and Vulnerable adults barring list,
·  Additional checks for relevant information held by the local police forces for the position being applied for. For this role you must have evidence of right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

This job advert is supported by the ENGIE Resourcing Team. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.