Sales Support Associate- THD PRO

Job description

POSITION DESCRIPTION:

Responsible for assisting and collaborating in the execution of growth initiatives for The Home Depot (THD) PRO Sales Channel.  Support THD PRO Sales Associates via responsive and proactive communication regarding lead development, bid/project pricing, product availability, delivery status, and the creation of marketing collateral.  Develop a working knowledge of the Home Depot PRO account process and requirements, including but not limited to purchase orders, shipment details, jobsite services/deliveries, inventory management and returns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  Support Account Manager in the growth and execution of THD PRO business segment.
·  Responsible for THD PRO Sales Support helpdesk, including communication with Electrolux Delivery Center cross docks (EDCs).
·  Leading role in response to all inquiries from THD PRO Desks Associates and THD outside sales associates including new business leads, pricing quotes and job-site deliveries/ETAs.
·  Follow-up and track the progress of new project/bid opportunities.
·  Forecasting new projects and releasing orders in SAP.
·  Develop and maintain daily/weekly/monthly tracking for new THD PRO project/bid opportunities.  Develop understanding of ROI metrics between project pricing and cost to serve.
·  Prepare marketing materials and kitchen package brochures as requested from THD PRO Associates or Account Managers.
·  Develop an on-going understanding of EMA and competitive price points by product category and retailer.
·  Represent EMA NA at trade and industry shows/appearances and customer events.
·  Assist in new market set up and intra-departmental communications.
·  Other duties as assigned

COMPANY DESCRIPTION
Electrolux is a global leader in home appliances and appliances for professional use, based on deep consumer insight. We offer thoughtfully designed, innovative and sustainable solutions, developed in close collaboration with professional users. The products include refrigerators, ovens, cookers, hobs, dishwashers, washing machines, vacuum cleaners, air conditioners and small domestic appliances.

Under esteemed brands including Electrolux, AEG, Zanussi, Frigidaire and Electrolux Grand Cuisine, the Group sells more than 60 million products to customers in more than 150 markets every year. In 2015 Electrolux had sales of $14.7 billion ($5.1 billion in North America) and 58,000 employees.

Electrolux has been doing business since 1919. The headquarters are located in Stockholm, Sweden, and the Electrolux share ELUXb is listed on Nasdaq OMX Stockholm.

Desired profile

POSITION REQUIREMENTS:

·  College Degree preferred
·  2-3 years of Order Entry, Customer Service or Finance experience preferred, SAP experience preferred
·  Proficient Microsoft Excel and Word experience required

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

·  Excellent organizational skills, follow-up skills and be ready to take ownership of any assigned duties.
·  Ability to work under pressure with a high level of quality.
·  Delivers measurable results
·  Exhibit strong customer service skills
·  Self-motivated
·  Excellent communication skills
·  Ability to multi-task
·  Maintain professional demeanor
·  Strong problem solving skills
·  Excellent interpersonal skills
·  Deadline oriented

REQUIRED LANGUAGES

·  English