Program Coordinator, HVAC Midstream

Job description

Making a World of Difference - At Ecova , we believe each individual, no matter the role, can make a difference for our clients , the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency.

Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients – from utilities to facilities . We apply data-driven insights – from demand to impact – to target inefficiencies and See More , Save More and Sustain More for our clients.

We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We're on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova family… together we can Make a World of Difference .


SUMMARY:
This is a cross-functional program support role, responsible for program support working on utility rebate programs (for Residential/Commercial Midstream HVAC projects). As an emerging leader, team member is expected to possess intermediate /comprehensive program knowledge and regularly make suggestions for process improvements. This person will support all administrative and rebate/incentive processing functions of the program, including tracking of applications submitted, distributor participation rates, processing applications for verification, errors and omissions management, communications, maintenance of the program dashboard, and preparation of documentation required for reporting and monthly invoicing. Working directly with distributors (training, support, monitor program), Make site inspections after installations, etc.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
·  Supports residential and commercial efficiency rebate programs by performing outreach and education activities with distributor clients
·  Support all administrative activities of the program including incentive processing, invoice tracking, reporting, data management, and other.
·  Responsible for building and maintaining matrices used to guide incentive programs
·  Will provide field team support for promotions
·  Various meeting coordination including potential distributor vetting conference calls, monthly meetings and quarterly reviews with clients
·  Distribution and tracking of program agreements and coordination with legal to use DocuSign.
·  Conduct Point-of-Sale, product catalog and project file data entry.
·  Process vendor invoices for Program Manager approval
·  Generate invoice summary reports for clients as needed
·  Work directly with client's contractor to track inspection issues and will work with distributors to resolve any inspection failures.
·  Meet with distributors and interact daily with them via phone calls, email, face time, etc.
·  Program partner communication
·  Responsible for building and running reports
·  Conduct data analysis
·  Oversee basic QA/QC procedures
·  Will serve as back-up for Project Lead

·  Bachelor's Degree in related field. Post graduate degree preferred. Will accept a combination of education and experience totaling 3 years minimum
·  2 - 4 years customer service experience with a focus on program/project management support
·  2 – 3 years database processing and reporting experience
·  Experience working with Distributors or Manufacturing a plus
·  Sales experience desired
·  Experience working with Salesforce or similar software a plus (data uploads)
·  MS Office/Basic to Intermediate level
·  Specifically, ability to work with MS EXCEL spreadsheets
·  Knowledge of HVAC helpful
·  Knowledge of Distribution Process helpful
·  Good organizational skills
·  Superior communication skills both verbal and written
·  Ability to work independently, manage time effectively, and be self-directed
·  Customer service phone skills
·  Ability to form relationships with internal and external stakeholders
·  Ability to work in cross-functional and matrix-managed teams is also required
·  Problem-solving abilities
·  Critical thinking skills
·  QA/QC experience a plus
·  Analytical interpretation
·  Financial and performance review and reporting skills
·  Basic presentation skills