StubHub TSS Representative

Job description

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

ORGANIZATION:     StubHub, www.stubhub.com (an eBay company NASDAQ: EBAY)

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guarantee™ processing a ticket every second today with billions of ticket sales each year globally. Company partners MLB, AEG, ESPN and many leading teams such as the San Francisco Giants and University of Texas, along with over 60 other teams in MLB, NBA, NHL and NCAA.

OUR VALUES

StubHub One – We act as one team in pursuit of connecting people through inspiring event experiences.

At StubHub, we are:

Driven – We strive for excellence – constantly improving our game

Courageous – We are bold & not afraid to challenge the status quo

Inventive – We see what others don’t & pioneer new paths

Richly Diverse – We recognize & respect everyone as a unique individual

Brand – We experience the world through StubHub

The Top Seller Support Associate (TSS) is responsible for serving as StubHub’s frontline support in dealing with our largest volume selling customers. The TSS Associate focuses on providing best in class service to solve our top sellers issues. He/She will work as part of a team that provides knowledgeable, efficient and friendly service to our sellers focusing on the resolution and quality of issues handled. The TSS associate will support the StubHub company goal of raising seller satisfaction and will understand the important role they play as serving as a voice to our sellers.     

Responsibilities:

·  Building and fostering relationships with assigned account contacts
·  Ensure that all customer needs are met; exceed customer expectations
·  Ensure that our business partners have a complete understanding of StubHub’s business
·  Assist with technical support for account customers utilizing the StubHub site Provide accurate reporting to stakeholders on a regular basis
·  Manage projects and special promotions designed to promote added benefits to our customers
·  Continually look for innovative ways to create value add for our customers

Competencies:

·  Dedicated to meeting the expectations and requirements of internal and external customers
·  Meticulous attention to detail 
·  Demonstrates problem solving ability and decision making skills
·  Possesses the interpersonal skills necessary to communicate effectively in any situation
·  Comfortable taking the initiative to get things done without waiting for direction
·  Able to manage projects and the resources necessary for project completion Advanced time management skills with the ability to balance multiple projects with competing deadlines
·  Proficiency in Microsoft Office Suite

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are TBD. Flexibility is required to meet the needs of the business.

Travel:

No travel is expected for this position.

Qualifications:

·  Internal applicants must show a 6 month, or longer, tenure in their current position or have recently been converted to a CSA within the past 6 months
·  Completion of StubHub training required

Preferred Education and Experience:

·  High school diploma or equivalent
·  2+ years Customer Service experience required
·  Microsoft Excel/Office experience is strongly preferred

 is a Subsidiary of eBay.