Unix AAT Support Engineer

Job description

·  Job Description:

Profile:

·  Candidates must have at least a Bachelor's/College Degree in Computer Science/Engineering or equivalent
·  At least 5 years of extensive experience in a large scale UNIX environment
·  Technically fluent in UNIX administration, installation and upgrades
·  Knowledgeable in scripting, backup and infrastructure design/implementation
·  UNIX certification, background in SAP/Database and/or web applications an advantage but not required
·  Strong analytical and problem-solving skills
·  Excellent oral and written communication skills
·  Flexible work schedule (on-call, night shift included)

Responsibilities:

·  Strong knowledge and experience on the following activities:
·  UNIX
·  UNIX structure and commands
·  Filesystem/LVM management
·  Users and groups management
·  Process management
·  Hardware and device component configuration
·  Disk management
·  System and performance monitoring
·  Fresh installation
·  Version upgrade
·  Scripting/Backup/Infrastructure/Applications
·  Hands-on scripting
·  Light Weight Directory Services, Domain Name System, DHCP, etc
·  Cluster and high availability setup in a multi data center environment
·  Backup and general hardware design, setup and configuration
·  SAP and/or different relational database management system (RDBMS)
·  Ability to troubleshoot, analyse and resolve incidents and service requests including coordination with  various groups
·  Ability to implement and execute change requests completely and accurately as aligned
·  Ability to provide RCAs for service improvements, error documentation, workaround and resolution plans
·  Additional skills/competencies as required by the account
·  Able to lead and co-train other UNIX/Platform resources
·  Provides comprehensive and quality support for all technical, process-related and escalation activities

      [For All Staff]

·  Being responsive to clients whilst following the principles and procedures of the Integrated Management System
·  Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit

            [For Managers and Supervisors (on top of what’s given above)]

·  Ensure that all of their staff understand the policies in the Integrated Management System and how it is implemented and maintained
·  Maintain up-to-date documents such as procedures, work instructions, plans and manuals

Core Competency:

·  UNIX: HP-UX, Linux, AIX, Solaris
·  Infrastructure: Hardware, Network (Cloud included)
·  SAP:  Netweaver (including EP, XI/PI, BW, BI), Solution Manager, HANA
·  Database: Oracle, MSSQL, MaxDB, DB2, Sybase