Offers “Dxc Technology”

Expires soon Dxc Technology

Technical Solutions Rep III

  • Internship
  • 大连市 (中山区)
  • Teaching

Job description

·  Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.


·  Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
·  Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
·  Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
·  Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
·  Work is reviewed periodically by Supervisor or Team Lead.

Education and Experience Required:

·  High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:

·  Superior skills in both written and verbal communication.
·  Experience in customer facing role either remote or face to face.
·  Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
·  Problem solving skills.
·  Accuracy in data entry.
·  Excellent fluency in language to be supported.
·  Experience in a phone based remote role, e- support, e-chat or similar.
·  Familiarity with computer technology.
·  Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
·  Understands internal processes and tools.
·  Knowledge of Knowledge Management Systems and appropriate documentation to the system.

Make every future a success.
  • Job directory
  • Business directory