Offers “Dxc Technology”

New Dxc Technology

Technical Solutions Rep II (00S30B)

  • 大连市 (中山区)
  • Energy / Materials / Mechanics

Job description

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.


·  Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
·  Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
·  Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
·  Begin to proactively assist customers to avoid or reduce problem occurrence.
·  Work is often reviewed by Supervisor or Team Lead.

Education and Experience Required:

·  High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Knowledge and Skills:

·  Articulate in excellent written and verbal communication skills.
·  Experience in customer facing role either remote or face to face.
·  Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
·  Demonstrated problem solving skills.
·  Accuracy in data entry.
·  Excellent fluency in language to be supported.
·  Experience in a phone based remote role, e- support, e-chat, or similar.
·  Familiarity with computer technology.
·  Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

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