Offers “Dxc Technology”

Expires soon Dxc Technology

Site Support Engineers (Multiple roles)

  • Sydney (Sydney)
  • Project / Product management

Job description

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

We are forming a specialist hyper care team for one of our major financial services clients, focusing on customer experience you will leave no stone unturned. Through your technical knowledge, incident and request management skills you will be responsible for ensuring that all Incidents and requests are carefully managed, collaborating and coordinating across technical teams to ensure customer expectations are met, and information needs of decision makers are achieved. The role is outcome oriented and requires engagement with other internal and external stakeholders to ensure early identification of any issues, 100% job completion and reduced likelihood of repeat incidents. Whilst making sure the customer and all stakeholders are kept informed.

Additionally, you will have responsibility for identification of improvement opportunities, including maintenance and uplift of process documentation. Also getting hands on when needed.

What you'll do

As a Site Support Specialist Engineer, you will be responsible for:

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Coordinating and facilitating restoration of service as quickly as possible

· 
Supporting the Client Deliver Manager any escalated Incidents

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Focused effort for resolution of any and all incidents

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Coordination to ensure P3 and P4 incidents are resolved within committed timeframes

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Actively engaging to ensure no or minimal aged tickets

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Escalate as required within the process to ensure outcomes are achieved

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Facilitation of quality information within the incident ticket

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Conduct Post Incident Reviews when required by the process

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Provide reporting as required

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Actively participate in Continuous Service Improvement process, and action items in a timely manner

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Conduct proactive incident management, including effective engagement with other process managers

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Other activities as required

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May require additional support to the Problem Management team by performing Problem Management activities as required.

What you'll bring

We are looking for someone who understand the enterprise workplace environment with IT Incident Management experience, with a focus on retail banking environments and associated technologies. You will have solid ITIL and Service Management experience in an automated environment.

You will bring strong business acumen, have a collaborative working style and be outcome-orientated. Your communication skills will be second to none, and you will place high importance on proactively building effective working relationships with all your stakeholders.

To be successful in this role, you will need to be a Permanent Resident or Australian Citizen and be able to pass a Federal police and background screening check.

DXC Benefits:

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Embrace flexible Working Arrangement and support a combination of working at home and in the office

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We set ourselves apart to achieve our vision by delivering powerful next-generation IT services and solutions

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Access to professional learning and development programs

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Highly engaged and supportive team/working environment

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DXC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees

If you're interested in the role and your skills and experience match what we're looking for, please apply!

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