Senior Assistant System Technician (51000816)

Job description

·  Job Description:

Summary

Installs, investigates and resolves routine matters of significance with computer software and hardware equipment.

Essential Job Functions

·  Analyzes, logs, tracks and resolves basic routine software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.
·  Performs routine troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning.
·  Upgrades system software and hardware components as required to meet business needs. Uses prescribed protocols and procedures to ensure upgrades are occurring in accordance with established parameters.
·  Installs, tests, upgrades and configures routine system files and services to enhance performance.
·  Utilizes standard corporate tools to record change and problem activities for tracking purposes.

Basic Qualifications

·  High school diploma or G.E.D.
·  Two or more years of experience with computer systems or networking
·  Experience working with computer hardware for installation and upgrades
·  Experience working with software installation/upgrading procedures
·  Experience working with file and system maintenance procedures

Other Qualifications

·  Organization skills to balance and prioritize work
·  Analytical and problem solving skills to troubleshoot systems problems
·  Communication skills for communicating with support personnel, customers, and managers
·  Ability to work independently and as part of a team

Work Environment

·  Office environment
·  May require shift work