Offers “Dxc Technology”

Expires soon Dxc Technology

Senior Assistant Help Desk Technician

  • Bangalore (Bangalore Urban)
  • Marketing

Job description


·  Job Description:

Summary
Provides level 1 technical support to users for computer-related technical problems on assigned account(s). Provides back-up assistance on other accounts as needed.

Essential Job Functions

·  Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
·  Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
·  Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
·  Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
·  Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

·  High school diploma or G.E.D.
·  One or more years of technical training in computer support preferred
·  Two or more years of technical or customer support experience
·  Experience working with company products and operating systems
·  Experience with solving computer related problems
·  Experience working with company escalation policy

Other Qualifications

·  Interpersonal skills to interact with customers and team members
·  Good communication skills
·  Organization skills to balance and prioritize work
·  Analytical and problem solving skills
·  Ability to work in a team environment

Work Environment

·  Office environment
·  May require shift work

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