Offers “Dxc Technology”

Expires soon Dxc Technology

Senior Assistant Customer Support

  • Tampa (Hillsborough)
  • Teaching

Job description

·  Job Description:

Job Description:

Essential Job Functions

·  Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
·  Researches customer inquiries and responds to appropriate parties in a timely manner.
·  Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
·  Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
·  Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
·  Interfaces with team members, management, and customers in reference to customer service issues.
·  Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
·  Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
·  Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
·  Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.

Basic Qualifications

·  High school diploma or G.E.D.
·  Six or more years of customer service or other telephone experience
·  Experience working with organizational functions and personnel
·  Experience working with fax machines, computer software, and telephone technology
·  Experience working with and skilled in the use of help desk software

Other Qualifications

·  Strong business and analytical problem solving skills
·  Strong communication skills
·  Ability to work independently
·  Ability to follow oral and written directions

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