Offers “Dxc Technology”

7 days agoDxc Technology

SAP Jr Technical Consultant

  • San José (Cantón San José)
  • Sales

Job description

Job Description:

Technical Support to external customer on a Service Management Team; responsible for providing technical support and/or leadership in the delivery of technology solutions designed to meet customers’ business needs and consequently for understanding customers’ businesses; will be responsible for the successful functioning, optimization and ongoing administration of multiple SAP applications.

Requirements:

·  Bachelor of Arts/Science or equivalent degree in computer science or related area of study.
·  Proven problem-solver with the ability to perform root cause analysis.
·  Strong analytical skills, enabling to quickly understand the drivers of a business process.
·  Should be very organized and have a flexible approach to operate in demanding, fast paced environment
·  Ability to translate functional requirements from end users into technical requirements for development teams
·  Ability to communicate professionally through written and verbal communications in English and Spanish.
·  Demonstrated leadership ability and strong teamwork-based tendencies
·  Working schedule flexibility

Desired Skills/Experience

·  Knowledgeable in ITIL processes
·  Customer Service experience

Responsibilities

·  Responsible for providing ongoing support of applications to enhance the clients’ business functionality and overall performance, while maintaining a high level of customer satisfaction
·  Tasks include Incident, Problem and Change Management.
·  Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
·  Participates as part of a team and maintains good relationships with team members and customers.
·  Understands the company strategy and the role that the individual plays.
·  Uses knowledge tools and re- uses information for the benefit of projects, and of professional development.
·  Uses and contributes to technical forums within the company environment and local professional communities and technical user groups.

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