Professional Field Engineer (51000661)

Job description

·  Job Description:

Summary

Provides technical support of new and existing products to current and potential customers.

Technical Skills in Order of Importance

Familiar with enterprise ticketing system (Remedy).

Demonstrated ability log in to multiple domains.

Demonstrated ability to install key components in equipment(line cards, NICS, memory).

Demonstrated ability to perform basic scripting,  familiarity w/PowerShell, run scripts, interpret/understand basic scripts.

Demonstrated ability to perform basic command line skills, navigate Remote Desktop sessions.

Demonstrated basic knowledge of networking, IP addressing, subnetting.  Examples include running basic IP related commands (ping, nslookup, etc.), assigning IP addresses to server NICS.

Demonstrated troubleshooting abilities, diagnose and resolve problems with computer equipment(physical and virtual).

Windows Server OS

Understanding with Windows server and clustering - how to navigate and perform basic functions. 

Examples include failover a cluster, perform IIS reset on server, manage services on a server, expand a partition on a disk, Active Directory basic functions familiarity (User management: Password Reset, Unlock Account…)

VMWare

Understanding of basic virtualization principles.

Familiar with how to navigate within vCenter.  Examples include vMotion servers between hosts, place a host in maintenance mode, perform a VM snapshot, view and interpret host event logs.

Familiar with how to alter basic VM settings (CPU, Memory, Hard drive size).

UCS(nice to have, not required)

Understanding of blade or hyper-converged technology concepts.   Examples include ability to navigate within Cisco UCS Manager, view and interpret faults within UCS manager, UCS Central.

Linux(nice to have, not required)

Basic knowledge of commands. Examples include starting and stopping services, navigating directories/ filesystems, ability to perform SSH sessions.

Other Qualifications

·  Aptitude and willingness to learn and document technology/processes.
·  Experience working in an environment with multiple support vendors.
·  Effective written and verbal communications.
·  Customer support experience in a support role.
·  Familiarity with safe working best practices.
·  Ability to lift 50 lbs.
·  Office environment