Professional 2 System Administrator

Job description

·  Job Description:

Responsibilities

Windows L3 support. Handling escalated issues. Well developed, advanced knowledge and skills in providing technical infrastructure services such as installation, configuration, administration, maintenance etc. This role also handles technical enquiries and may focus on a specific area of support. He works independently to handle basic general technical expertise and to provide administrative support to the infrastructure support engineers. He is the reference point for all GIS core processes. He is technically at a proficient level in at least one technology

Key Activities / Essential Skills

1. Troubleshooting escalated issues
2. Identifying problem areas and finding out ways to reduce that
3. Mentoring team members doing L2 support
4. Coordinating with different lines of services and ensuring that SLA's are never missed.
5. Documenting the changes
6. Preparing Disaster Recovery documents
7. Attend SRT and prepare RCA document
8. All L1 and L2 activities if required

Essential Knowledge

1. Strong knowledge on Windows NT 4.0, Windows 2000 & Windows 2003 including Active Directory.
2. Should have good knowledge & troubleshooting skills on MS Clusters, Windows Load Balancing
3. Excellent troubleshooting skills
4. Should have expertise in backup products
5. Should have worked with Windows Resource Kit & Support tools.
6. Expertise in WINS, DNS, DHCP & TCP/IP protocol suite and command line utilities
7. Scripting knowledge such as VB Scripts, KIX etc will be an added advantage
8. Should have worked with OEM hardware (IBM/HP), & remote connectivity tools
9. Should have worked with more than one patching & antivirus tools
10. Knowledge of Windows Registry, including knowledge of modifying system registry to support installed applications and document configuration changes.
11. Excellent written & verbal skills

Desirable

Experience in supporting big global accounts

Experience Preferred

At least 5+ years of actual Windows experience

Education / Qualifications preferred

MCSE, preferred Windows 2003