Professional 2 System Administrator (51005827)

Job description

·  Job Description:

Total Experience : 6 -12 Years

Work Location : Chennai

Primary skills : Jboss 6.4 and Jboss 7.1 , Weblogic.

Secondary skills: Apache, WebSphere, Tomcat, IIS and Siebel etc.

Job Summary

·  Red Hat JBoss EAP 6 and 7 installation and environment configuration
·  Red Hat JBoss EAP 6 and 7 server administration.
·  Service configuration and deployment in JBoss EAP.
·  Support WebSphere Application Server, WebLogic Application Server, MQ, Apache and related products in production.
·  Serve as a Level 3 technical escalation resource for Ops support staff.
·  Use software support tools to identify, diagnose, and resolve issues
·  Research and resolve technically complex and/or escalated tickets in line with service level commitments and processing deadlines
·  Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
·  Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
·  Support Incident Management practices, following established ticketing, escalation, and notification procedures
·  Support code deployments & configuration changes to production and non-production systems, following established Change Management practices
·  Assist with Ops Support coverage by participating in on-call rotation

Responsibilities and Duties

·  Support a 24 x 7 environment, providing on-call support as needed, with a high degree of responsiveness and sound trouble-shooting methodologies
·  Provide production & non-production middleware support for multiple business critical applications
·  Relevant IT experience of 5-7 years working in a corporate, technical role.
·  Strong knowledge of IT Infrastructure, Software Development and Quality Assurance concepts and tools
·  In-depth knowledge and analytical skills in trouble shooting, problem determination, root cause analysis and rapid problem resolution
·  The ability to learn quickly and apply new knowledge effectively
·  The ability to multi-task, prioritize, and adapt quickly based on the needs of the project
·  The ability to work both independently and as part of a team
·  Customer focused and highly cognizant of meeting service level agreements (SLAs)
·  Good verbal and written communication skills
·  Professional and positive attitude

Required Experience, Skills and Qualifications

·  Working knowledge on JBoss EAP – Installation, configuration, and administration
·  Production support experience for critical systems (24*7 support model)
·  Experience with RedHat Linux is a plus (require admin skills, unix commands, etc.)
·  Unix skills with Kornshell, vi Editor, PERL, Java jar files, and various OS commands
·  Experience in Security (MQ, UNIX, Windows using certificates and other methods)
·  Experience in Automation using Ansible, Chef.

Summary

Installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment.

Essential Job Functions

·  Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
·  Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
·  Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
·  Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.
·  Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
·  Utilizes standard corporate tools to record change and problem activities for tracking purposes.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in computer science, or related field preferred
·  Three or more years of experience with computer systems or networking
·  Experience working with computer hardware for installation and upgrades
·  Experience working with software installation/upgrading procedures
·  Experience working with file and system maintenance procedures

Other Qualifications

·  Good organization skills to balance and prioritize work, and multitask
·  Good analytical and problem solving skills to troubleshoot systems problems
·  Good communication skills to communicate with support personnel, customers, and managers
·  Ability to work independently and as part of a team

Work Environment

·  Office environment
·  May require on-call, shift, weekend and evening work