Problem Management Process Owner with German

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

Regional Delivery Poland Center  located in Warsaw and Lódź offers software development and maintenance services to DXC Technology customers all over the world. Poland Center focuses on Data Warehousing/Business Intelligence, Web Solutions, SAP R/3 and SAP BW implementation, Application Management, Quality Assurance & Testing, Business and Systems Analysis. Most of Poland Center employees hold multiple certifications from Oracle, Sun, Microsoft, SAP, OBI, ISEB, ISTQB, ITIL, CMMI, PMP and Six Sigma.

We are looking for:

Problem Management Process Owner with German

 Job location: Warsaw

Successful candidates will join major DXC project aimed to transform complete application landscape including core business platform for one of German financial institutions. Upon the successful transformation, the candidate will lead problem management process across all application management teams supporting the customer and their systems.

Job responsibilities of this role will include:

·  Assistance in definition and effective deployment of problem management process
·  Problem management process governance
·  Monitoring and control of the process execution adherence to process definition
·  Monitoring, reporting and control of defined process KPIs
·  Active participation in respective Process Board meeting with relevant stakeholders including client representatives
·  Drive effective Continual Process Improvement by gathering improvement needs and ideas, authorizing execution and coordination to successful implementation

We require:  

·  Good ITIL methodological knowledge and understanding of process governance, service level, incident, problem and change management processes
·  3+ years relevant experience in an IT Service Management roles with responsibility for process design, implementation, execution and continual improvement
·  Experience utilizing Service Management tools preferably ServiceNow
·  Very good knowledge of written and spoken English
·  Very good knowledge of written and spoken German
·  Familiarity with the following technologies: Unix/Linux, Oracle database, network
·  Strong problem solving and facilitation skills

We appreciate: 

·  ITIL v3 Intermediate or Expert certification
·  Experience in banking or finance sector
·  Experience working in multi-organization worldwide teams

Why would you join us?

We offer a steady job in an international company in the heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.

 

Additionally, we offer:

·  full-time employment contract
·  numerous opportunities for personal and professional development and advancement within the company by taking part in interesting and challenging projects  
·  modern and friendly work environment with open door policy  
·  professional technical and soft skill training programs (internal DXC University, DXC Partners Network and certification program), opportunity to learn and evolve within a team of experienced colleagues  
·  private medical care, social benefits system, life insurance, Multisport card, Wellness Program (massages included), German language classes, relax corner (XBOX games and other), sport communities  
·  Employee Assistance Program (providing help for employees in difficult life situations)  
·  competitive compensation package adjusted to candidate’s experience and qualifications  
·  not only convenient but also picturesque location – (our Warsaw office is located at the lake), near metro and tram station,
·  flexibility in work arrangement (home-office culture is in our DNA)