Principal Technologist (51000604)

Job description

·  Job Description:

Essential Job Functions

· 
Essential Job Functions:

·  Lead the IT Executive Support program for the DXC Office of the CIO, overseeing a global, distributed team of IT support engineers who provide white glove IT service to DXC’s top leadership.
·  Organize and deliver training tailored to key audiences:
·  Remote trouble shooting – training for site-based engineers globally on how to support executives while they are away from the office.
·  Bi-monthly assistant’s forum – training on new technologies and cyber security best practices for executive assistants and Regional Business Relationship Managers
·  Site events – provide onsite training and support at local IT events at DXC locations
·  One on one sessions on new technologies – prepare executives or their assistants to work within new technologies
·  Oversee a matrixed, global team of DXC Delivery personnel to ensure best practices are adhered to including but not limited to the following: 
·  Security
·  Executive and assistant IT devices are current based on DXC security guidelines
·  Check for security holes on DXC-owned equipment or systems connecting to DXC
·  Install and verify that anti-virus and firewall software are working properly
·  Remediate infected devices
·  Report any security breaches
·  Office IT Support
·  OneDrive is installed and working on primary system
·  Office 365 is installed and operational on primary system
·  Other DXC standard office tools installed and operational
·  Hardware / Software
·  Verify current third-party software license and provide best-effort support if there is a need for non-standard software support
·  Make recommendations for new system upgrades and add-on options
·  Research hardware requirements and assist in the ordering process
·  Research unique hardware requests and procure solutions
·  Utilize the hardware depots program to replace equipment quickly
·  Ship customized spare units to the user overnight
·  Best effort for non-standard hardware
·  Set-up and configure a loaner system with basic access to DXC network and email
·  Remotely wipe mobile device
·  Assist with required reports for lost and stolen devices
·  Hands-on for setting up equipment in office
·  Troubleshooting office environment network/printing/monitors
·  Conference Room Support
· 
Video conferencing support VC3/BlueJeans/Skype/Teams, etc.

Conference room setup assistance

·  Personal Residence Support
·  Deploy remote troubleshooting options prior to offering home support
·  Setup and/or maintain wireless security for home office
·  Assist with installation of wireless home networks
·  Engage local IT service providers to assist with resolution when hands-on support is required
·  Event Support
·  Travel to events to support executives as needed
·  Coordinate having backup equipment at events as needed
·  Assist with connectivity services
·  Support for all Board of Director meetings
·  Limit Disruption and Delay
·  Work with service manager to schedule IT environment changes to avoid business disruption for executives and their assistants
·  Create cases for urgent requests from Executive / assistant to escalate to higher level support groups as needed
·  Provide Tools for Delivery Support Personnel
·  ServiceNow Ticketing system and knowledge base accounts
·  Bitlocker recovery pin access
·  Local admin password recovery access
·  Spare devices for quick replacement
·  Access to hardware depots/Service Stop walk-in centers to get replacements
·  Purchasing card for buying equipment in emergencies
·  Able to validate eligibility for service
·  Hotline phone number for each of the 3 regions for executives to call if dedicated person is not available or for after hours
·  Provide in person or remote support as needed to DXC Executives.
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Basic Qualifications

·  Bachelor's degree in computer science, business administration, or related field preferred
·  Twelve or more years of technical consulting, IT customer service, or computer science experience
·  5 years of experience as a manager or team leader
·  Experience helping people apply technology to drive business results
·  Experience working with technical products, vendors, and families of technology
·  Other Qualifications
·  Leadership skills
·  Excellent interpersonal skills; values and facilitates teamwork.
·  Able to effectively communicate complex subjects in simple ways.
·  Works effectively with multiple levels of management and in matrixed, global project teams.
·  Strong customer focus and ability to drive customer-centric solutions.
·  Strong analytical and problem-solving skills
·  Strong personal computer and business solutions software skills
·  Development through continuous learning, peer group interactions.
·  Fulfils DXC required training.
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