Pharmacy Technician Helpdesk Representative

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit  www.dxc.technology .

Responsibilities:

·  This position is responsible for validating member entitlement to benefits or services related to prescription drugs
·  Handling inquiries via phone, email or writtencorrespondence. Logging each case for the purpose of documenting, routing or dispatching an end-user or caller to the proper resources
·  Monitor the service event through completion for compliance
·  Manage the service requests of providers or customers through different access channels
·  Reviews customer feedback related to member entitlement & case management and analysis of statistics related to customer access (phone) & case management.
·  Provide resolution and feedback based on analysis
·  Additionally, this position may support healthcare administrative duties involving provider enrollment, call center and EDI support, member services, managed care support and other roles and duties in the support of our business

Education and Experience:

·  Ideal candidates will hold and maintain Pharmacy Technician Certification.  Non-certified applicants with adequate experience in the pharmacy field will be considered as well (1 year is ideal)
·  High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.
·  Proficient mathematical skills for conversion
·  Working Monday- Friday, 12 PM-9 PM (flexible with some weekends and holidays)
·  Typically, 2-5 years of working experience in related fields.

Knowledge and Skills:

·  Office administrative experience and skills.
·  Ability to follow written policies, procedures and guidelines, and give feedback to leadership
·  Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
·  Self-motivated with good time management and organizational skills.
·  Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, andgovernment/healthcareguidelines.
·  Excellent written and verbal communication skills and customer service skills, including professional telephone skills to communicate with physicians and providers