Network Operations Support Engineer

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visitwww.dxc.technology

Based in Adelaide eastern suburbs, an exciting opportunity now exists in the Adelaide based Network Operations Support Engineer. You will be responsible for the support and administration across a variety of network-based platforms. In addition, you will undertake Incident Management and administration, monitoring and reporting activities, change implementation, project implementations and standby roster. Working as part of a team, providing on-going remote support activities for Client’s in line with Service Level Agreements & Customer Orders.

Key Responsibilities:

·  Respond to break/fix incident, problem, change, SRs within SLAs
·  Manage workload and ensure assignments are completed on time and within target completion dates
·  Keep clients informed at all times as to progress of assigned tasks and setting realistic expectations with regards to completion dates and status updates in a professional, concise and informative manner
·  Demonstrate ownership and interest in goals by identification, escalation and resolution of issues appropriately
·  Works with minimal direction from the technical lead to accomplish assigned tasks
·  Keeping up to date with new & emerging technologies

To be considered for this role, you must possess the following skills & experience:

·  5+ years in a Senior level Network Operations Support Engineer role is essential
·  Routing (HP, Cisco), switching (HP, Cisco), Proxy (Bluecoat/Symantec), firewall (Checkpoint and Juniper), load balancer and application firewall (F5/ASM) and WAN Optimisation (Riverbed)
·  Ability to adapt quickly and learn how to support/troubleshoot various platforms and technologies for both LAN/WAN environments
·  Ability to logically approach a problem from definition through to resolution
·  Ability to define a root cause analysis of an issue and explain resolution to client and other team members
·  Liaise and troubleshoot with 3rd Party vendors Telecommunication carriers, Cloud services and any other client or DXC suppliers
·  Certification in industry recognised technologies, such as routing, switching, firewalls, security etc.
·  Extensive experience in a large (500+ nodes) enterprise or corporate environment
·  Demonstrable skills and experience in the installation, configuration and remote support of network technology
·  Experience working in large complex Enterprise environments
·  Experience in network hardware and software technologies that will allow you to support the client under any break fix situation and/or project work.
·  Solid grounding in ITIL best practice
·  Proven experience in day to day service delivery and project activities
·  Ability to resolve issues & handle conflicting priorities in a dynamic environment
·  Strong communication skills, the ability to interact well in client environment and service excellence
·  A positive attitude, a passion for IT and a mindset that can adapt easily to change
·  Ability to multitask and prioritize current and incoming workload
·  Good problem identification and resolution skills
·  Good change management process and compliance experience
·  Excellent written and verbal communication skills and personal presentation

Desirable:

·  Understanding of ITIL framework

Common requirements

·  Work location - Adelaide
·  Australian citizenship holder
·  Hold appropriate security clearance, minimum of baseline is required. If no clearance held, must be eligible to apply for an Australian Government Security Clearance
·  Willing to work after hours as dictated by business/client and be able to do on call/standby as per roster
·  ‘Can do’ attitude
·  Team player
·  Work well under pressure
·  Good verbal and written communication
·  Excellent customer service skill
·  Quick learner
·  Ability to adapt quickly
·  Good at multi-tasking

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

Due to Federal Government client requirements, it is mandatory that applicants are Australian Citizens and be eligible to gain a Baseline Security Clearance which requires working and living history up to 10 years.

Trust, Transform & Thrive with a company whose mission is to leading clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies