Offers “Dxc Technology”

Expires soon Dxc Technology

Help Desk Representative

  • Internship
  • Roseville (Placer)
  • Marketing

Job description

·  Job Description:

Essential Job Functions

· 
Assess incoming email and triage to identify proper escalation path.

· 
Review incoming tickets from external and internal sources and process according to Service Desk procedures.

· 
Research issues to identify and communicate workarounds to end users in compliance with Service Level Agreements

· 
Investigate and identify resolutions to incidents.

· 
Liaise with technical teams and business end users

· 
Draft, review, and send notifications to end users to provide clear and concise system availability information.

· 
Identify solutions to issues and document knowledge articles which increases first level resolution.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in business administration, information technology, computer science or related field preferred
·  Five or more years of working experience with a ticketing machine.
·  Experience working with business processes
·  Experience working with information technology applications and infrastructure

Other Qualifications

·  Organizational and time management skills
·  Communication, presentation and facilitation skills
·  Ability to conceptualize, develop and apply business and management consulting applications and services
·  Ability to assess clients' business and identify improvement opportunities

Work Environment

·  Office environment

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