Desktop Field Technician

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Summary

Provides  technical support to end users for personal computers, system communications

(LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).

Essential Job Functions

·  Interfaces with end users to resolve moderate problems concerning system functions reported through a problem ticket.   Assesses diagnostic information and determines alternatives.  May recommend process changes
·  Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity.  Escalates unresolved issues or problems and may provide alternative courses of action.
·  Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
·  Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination.  Recommends changes to procedures and processes; implements as approved.
·  Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
·  Supports documentation maintenance; updates information and changes as directed

Basic Qualifications

·  High school diploma or G.E.D.
·  Four or more years of technical support experience
·  Experience working with company products and operating systems
·  Experience working with solving computer-related technical problems
·  Experience working with the company escalation policy

Other Qualifications

·  Interpersonal skills to work with customers and other unit personnel
·  Analytical and problem solving skills
·  Communication skills
·  Time management and organizational skills
·  Ability to resolve non-complex hardware and equipment problems
·  Willingness to travel

Work Environment

·  Office environment
·  May require weekend work
·  May require shift work