Offers “Dxc Technology”

7 days agoDxc Technology

Associate Customer Support (51000281)

  • Sales

Job description

Job Description:

Essential Job Functions

·  Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
·  Researches customer inquiries and responds to appropriate parties in a timely manner.
·  Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
·  Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
·  Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
·  Interfaces with team personnel, management, and customers in reference to customer service issues.
·  Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
·  Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
·  Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

·  High school diploma or G.E.D.
·  Four or more years of customer service or other telephone experience
·  Experience working with organizational functions and personnel
·  Experience working with fax machines, computer software, and telephone technology
·  Experience working with and skilled in the use of help desk software

Other Qualifications

·  Business and analytical problem solving skills
·  Communication skills
·  Ability to work independently
·  Ability to follow oral and written directions

Work Environment

·  Office environment
·  May require shift work

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