Sales Support Analyst - SecureWorks

Job description

Sales Support Analyst

Competitive salary

Edinburgh/London

SecureWorks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber-attacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analysing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat.

In short, we give our clients an early warning capability. We've been consistently recognized by industry analysts, readers' polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.

Role Responsibilities

The Sales Support Analyst is expected to be capable of managing multiple tasks and functions with limited supervision and of providing input to processes with an eye toward improving efficiency. You will:

-Maintain Salesforce.com order entry best practices to ensure operational accuracy from legal, accounting and financial reporting perspectives.

-Collate accurate data from accounting and operational systems to ensure accurate proposal creation matching active client services.

-Identify, address and enable successful resolution of billing/invoicing errors in collaboration with accounting/billing and client.

-Liaison between sales, legal, finance, and operations to enable proposal creation that meets approval requirements

-Project manage pricing approvals, non-standard service requests and non-standard contract approvals.

-Analyse and develop recommendations for improving sales operational effectiveness including the use of Salesforce.com.

-Develop resolutions to complex problems that require frequent use of creativity

As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.

Desired profile

Requirements

-Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and customers.

-Strong analytical and problem solving skills.

-Experience with Excel formulas and PowerPoint presentations

-Knowledge of other PC software programs including Microsoft Office

-Bachelor's degree in Information Systems, Business Administration or technology major preferred but not required.

-Experience in industry is required.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

SecureWorks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SecureWorks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SecureWorks will not tolerate discrimination or harassment based on any of these characteristics.